What are the responsibilities and job description for the Community Service Aide - Columbia Police Department position at City of Columbia, MO?
The purpose of this job is to take calls for service (most frequently traffic crash related) in order to relieve the burden on sworn patrol functions which frequently requires the operation of a marked department vehicle. Responds in person to calls for service, investigates minor traffic crashes, and issues the appropriate citation(s). Assigned front desk operations on a rotational basis requiring a full MULES (Missouri Uniform Law Enforcement System) certification and provides customer service to those entering the police department.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
- Responds to non-fatality traffic related calls for service and completes mandatory reports for submission to Missouri State Highway Patrol, including blocking/directing traffic, monitoring and transmitting radio traffic, interacting with citizens and issuing citations.
- Handles misdemeanor calls for service with no suspect information and completes appropriate report.
- Maintains the MULES (Missouri Uniform Law Enforcement System) terminal by entering/confirming/removing stolen property, confirming warrants for wanted persons, entering/removing endangered missing persons including runaways), sending messages to other agencies and sharing vital information nation-wide.
- Operates the front desk of the police department, being the first point of customer service contact when citizens enter the police department.
- Regular attendance is a necessary and essential function.
- Performs other duties as assigned.
Supervisory Responsibilities
Job has no responsibility for the direction or supervision of others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
- Interactions may result in decisions regarding implementation of policies. Contact my involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the pubic requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
- Interactions have significant impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
Position has no fiscal responsibility.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
- High School diploma or equivalent.
- Less than 1-year or related experience.
Required Licenses or Certifications
- Valid driver’s license.
- Missouri Uniform Law Enforcement System (MULES) certification within six months of hire.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
- Relevant local and state laws and ordinances.
- Departmental policies and procedures
- Common business software applications such as Microsoft Office, phone and related office equipment.
Skill in:
- Communicating verbally and in writing to meet the needs of the audience under various and often high-stress conditions.
- Applying active listening and asking questions for understanding.
- Preparing and maintaining detailed and accurate police reports.
Ability to:
- Process and handle confidential information with discretion,
- Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
- Enforce and educate the public on local and state laws and ordinances.
- Operate safely and effectively police vehicles and equipment.
- Provide high levels of effective customer service.
- Work independently with minimal supervision.
- Recognize, analyze, and solve a variety of problems.
- Render credible testimony.
- Multitask and prioritize workload.
- Focus on tasks.
- To work in a constant state of alertness and safe manner.
- Work varied shifts to include nights, weekends and holidays.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment:
- Office or similar indoor environment – Sometimes
- Outdoor environment – Frequently or Often
- Construction site – Sometimes
- Vehicle – Frequently or Often
- Warehouse environment – Sometimes
- Right of way environment
Exposures:
- Individuals who are hostile or irate – Frequently or Often
- Individuals with known violent backgrounds – Frequently or Often
- Extreme Cold (below 32 degrees) – Frequently or Often
- Extreme heat (above 100 degrees) – Frequently or Often
- Communicable diseases – Frequently or Often
- Moving Mechanical parts – Sometimes
- Fumes or airborne particles – Sometimes
- Toxic or caustic chemicals or substances – Sometimes
- Loud Noises (85 decibels such as heavy trucks, jack hammers, construction) – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- This position involves frequent exposure to unpleasant environmental conditions and/or hazards and majority of work is performed outside or with exposure to risk.
- Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
- Incumbents regularly required identify and distinguish colors, feel attributes of objects, grasp, push, stand, walk, drive, reach with hands/arms, stoop/crouch, and climb/balance.
Hours/Days
Varies, 12 hour shifts working 80 hours in a 14 day period, days dependent on squad assigned
Starting Salary
$18.23 per hour
Pay Grade
105
Number of Positions Available
9
Deadline to Apply
Open Until Filled
Yes
Special Instructions to Applicants
NOTE – Hours and days may vary depending on coverage needs. Will address specifics in the interview process. Position is eligible for a $1.00 per hour shift differential for all hours worked between the hours of 6 p.m. and 6 a.m. This position is an essential function and will be required to work some holidays/weekends.
THIS POSITION IS OPEN UNTIL FILLED. THE PREFERRED APPLICATION DEADLINE IS January 16, 2025.
THIS POSITION IS OPEN UNTIL FILLED. THE PREFERRED APPLICATION DEADLINE IS January 16, 2025.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.7235
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
Salary : $18
