What are the responsibilities and job description for the Senior Desktop Engineer position at City of Commerce City, CO?
Salary : $74,155.95 - $111,233.82 Annually
Location : Civic Center, CO
Job Type : Full-Time
Remote Employment : Flexible / Hybrid
Job Number : 2024-00190
Department : Information Technology
Opening Date : 02 / 20 / 2025
FLSA : Exempt
Bargaining Unit : NA
General Purpose
Join Our Growing IT Team!
The City of Commerce City is searching for a talented and motivated Senior Desktop Engineer to join its expanding IT Department! As a vital member of our team, you will play a crucial role in shaping and advancing our technological landscape. This position provides the opportunity to work with cutting-edge technologies while collaborating with a dynamic and supportive team . If you are a technology enthusiast with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply!
What You'll Do :
- Be a Leader : Oversee and lead end-user technology hardware deployment projects, including laptops, desktops, phones, mobile devices, and specialized equipment.
- Champion Software Deployment : Oversee and lead the deployment and maintenance of end-user software, encompassing operating systems, enterprise-wide applications, and specialized software.
- Embrace Innovation : Provide recommendations to IT Leadership on integrating, testing, and deploying new end-user hardware and software.
- Be a Tech Mentor : Provide Tier 1 / 2 / 3 support to end-users, resolving technical issues and fulfilling service requests using system management tools and techniques. Serve as an escalation point for IT Technicians, offering guidance and expertise in problem resolution.
- Master Technology : Install, diagnose, repair, upgrade, and maintain computing hardware, operating systems, software applications, peripherals, copiers, printers, audio / visual systems, phones, and mobile devices.
- Drive Efficiency : Participate in asset management and tracking support, including initiating processes to maintain accurate inventory.
- Ensure Seamless Communication : Provide training to end-users on various City technology systems, ensuring their understanding and proficiency.
- Collaborate and Contribute : Participate in reviewing and evaluating equipment and software alternatives for departments / users, recommending optimal solutions.
- Maintain Excellence : Prepare and maintain documentation related to policies, procedures, and IT systems, ensuring clarity and accuracy.
- Deliver Exceptional Service : Monitor service tickets daily, ensuring timely completion of work while maintaining high communication levels with customers until their satisfaction is achieved.
- Be a Team Player : Participate in the on-call after-hours support team, providing assistance when needed.
If this sounds like the perfect opportunity for you, don't hesitate to apply!
Hiring salary is dependent upon experience.
The hiring range is $83,425 - $92,695 / year.
We care about our employees and offer a generous benefits package : health and wellness benefits, a 6% retirement contribution match and a 2% 457 Deferred Compensation match, PTO, work / life balance, and more.
We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you're ready to embark on a rewarding career with the City of Commerce City, we encourage you to apply!
Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.
Please review the full job description here!
Minimum Qualifications
Bachelor's degree in computer science, information technology or related field and at least 5 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Experience as a team lead or senior resource required. Training and experience in maintenance, repair and proper use of personal computers and related computer hardware. Microsoft and / or CompTIA professional certifications preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification before, as a pre-requisite to, employment.
An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Commerce City is an equal-opportunity employer.
PAID TIME-OFF BENEFITS :
ADDITIONAL BENEFITS :
Salary : $74,156 - $111,234
