What are the responsibilities and job description for the System Analyst - Public Safety position at City of Commerce City, CO?

Salary : $78,880.67 - $118,321.01 Annually

Location : Civic Center, CO

Job Type : Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 2024-00168

Department : Information Technology

Division : Application & Business Services

Opening Date : 01 / 20 / 2025

Closing Date : 3 / 9 / 2025 11 : 59 PM Mountain

FLSA : Exempt

Bargaining Unit : NA

General Purpose

Interested candidates should include a copy of their resume and cover letter when they apply.

Are you passionate about technology and excited to support vital public safety operations? The IT Systems Analyst - Public Safety plays a critical role in ensuring the seamless operation of the police records management system and other essential city applications. This position offers a unique opportunity to be a trusted IT partner to the Police Department, providing top-tier technical support and collaborating on innovative solutions.

In this role, you'll become the go-to expert for system design, installation, configuration, and ongoing support of both on-premises and cloud applications. You will have the chance to directly impact by tuning and improving applications, providing end-user training, and leading small-scale technical projects. As part of the IT team, you'll play an integral role in implementing new technologies, troubleshooting, and ensuring the city's public safety systems run smoothly.

The System Analyst-Public Safety position supports a department that values face-to-face relationships. We seek someone eager to cultivate and strengthen these connections through most in-person interactions. We believe that in-person interactions are key to fostering innovation and collaboration. As relationships grow and projects develop, we're happy to offer the flexibility of hybrid work while still embracing the spirit of teamwork.

Key Responsibilities :

Provide Tier 2 technical support for the Police Department's Records Management System (RMS) and other essential city applications.
Design, install, configure, and support both cloud and on-premises applications.
Partner with IT Project Managers to lead technical projects from discovery through implementation.
Lead end-user training, develop technical documentation, and drive system improvements.
Troubleshoot and resolve application issues while ensuring an excellent user experience.

Hiring salary is dependent upon experience.

The hiring range is $86,576.40 - $101,967.76 / annually.

We care about our employees and offer a generous benefits package : health and wellness benefits, a 6% retirement contribution match and a 3% 457 Deferred Compensation match, PTO, work / life balance, and more.

We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you enjoy working in a dynamic, service-oriented environment and have experience supporting Police Department applications, this is the role for you!

Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.

Please review the full job description here!

Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration or a closely related field and a minimum of three years of experience in a similar role required.

Experience supporting Police Department Applications or Software is required.

Minimum of 3 years' experience in Tier 2 application administration / support is required.

Experience in a similar role or through technology support roles with progressive experience, knowledge and responsibility within local, state or federal is preferred.

Experience supporting an RMS is preferred.

Experience and training in ITIL with ITIL Foundations Certification preferred.

CJIS certified or ability to obtain certification within 30 days of employment.

Professional knowledge or experience with Project Management methodologies, such as PMI or PMBOK, is preferred.

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

Knowledge of

Principles and practices of ITIL

City-wide and departmental business practices, processes, and challenges

Records Management Systems

Police Department Technology needs

City-wide and departmental technology solutions and software

Terminology, principles and methods utilized within the Information Technology Department

Systems analysis and application tuning

Project management methodologies and practices - PMI preferred

Microsoft Office Suite

Office365 suite of products

Application administration and Tier 2 support

Microsoft Server and Desktop Operating Systems

On-premises and cloud-based systems

Skill in

Troubleshooting technical issues with end-users

Technical and non-technical documentation

Identifying and clarifying problems

Time management and organizational

Facilitation and team building

Ability to

Maintain a positive attitude when faced with setbacks and complex assignments

Identify and recommend areas for improvement related to technical systems

Facilitate change within the organization in a positive manner

Effectively handle multiple projects, changing requirements and priorities

Communicate difficult information respectfully and tactfully

Communicate technical information in writing and verbally using non-technical language

Exercise considerable initiative and sound judgment

Handle confidential information

Work well with varied and culturally diverse people

Commerce City is an equal-opportunity employer.

Process Overview :

Apply Today : We ask that you complete and submit an online application AND INCLUDE A RESUME AND COVER LETTER, which will be used to screen for minimum qualifications (MQs) and determine starting pay in accordance with the provision of the Colorado Equal Pay for Equal Work Act.

Qualification Review : HR will screen applications for minimum qualifications after the posting closes.

Application Review : Applications for candidates that meet minimum qualifications will be forwarded to the hiring manager, who will review and evaluate application materials.

Interview(s) : We aim to schedule interviews with candidates who meet the minimum qualifications and pass the application review.

This position is open until filled and is subject to close without notice.

PAID TIME-OFF BENEFITS :

Holidays : 12 paid holidays each year with the addition of an 8-hour Floating Holiday (in addition to the Floating Holiday that can be earned by participating in the Wellness Program).

General Leave : Leave banks are granted to employees after six months of full-time employment. General Leave may be used for vacations, personal business, illness, or other reasons as requested by the employee and approved by his / her supervisor.

Other Paid Time Off : Jury Duty, Injury Leave, and Military leave are also available to employees.

ADDITIONAL BENEFITS :

Employee Assistance Program (EAP ) : We provide a confidential Employee Assistance Program to help support you and your family on any issue of concern. Eight private counseling sessions are available on a range of needs including, but not limited to marital issues, parenting concerns, grief counseling, supervisor issues, and drug and alcohol abuse.

Tuition Reimbursement : The City provides a tuition reimbursement program that reimburses qualified educational expenses.

Eligibility for Pay Increases : Employees are eligible for a pay increase during their annual appraisal following a successful evaluation. Pay increases do not come at the time of the six-month introductory evaluation.

Employee Home Ownership Program : To encourage employees to reside within the City limits of Commerce City, we may provide a secured loan for the down payment and / or closing cost assistance on a home in Commerce City. The employee must meet all City criteria as well as first mortgage underwriting criteria.

Personal Computer Employee Purchase Program : To encourage the development of employee computer skills, the City offers an interest-free loan to you for the purchase of computer hardware (including a Desktop or Laptop) and software. The employee must have successfully completed their 6-month Introductory Period for eligibility.

Recreation Center Membership : Employees and family members are eligible for a membership to the Commerce City Recreation Center for $5.00 per person per year.

Golf Course Green Fees : Employees can play the City's award-winning Buffalo Run Golf Course at a rate of $9.00 for 9-holes or $18.00 for 18-holes. Employees can also purchase golf merchandise at discounted prices.

How many years of experience do you have as a system analyst, application analyst, business analyst, or similar role?

None

One year

Two Years

Three Years

Four or more years

How many years of experience do you have in Tier 2 application administration or support?

None

One year

Two years

Three years

Four or more years

Do you have experience supporting Police Department Applications or Software?

What is your highest level of education received?

Some High School

High School Diploma or GED

Some college

Bachelor's Degree

Master's Degree

Doctorate Degree

Required Question

Salary : $78,881 - $118,321

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