Permit Technician

Salary : $49,254.40 - $66,268.80 Annually

Location : Concord, NH

Job Type : Full-Time

Job Number : 2025-84

Department : Community Development

Division : Code

Opening Date : 02 / 21 / 2025

Description

PERMIT TECHNICIAN

DEPARTMENT : COMMUNITY DEVELOPMENT - CODE

Instructions for Applying : A City Application is required. An application may be completed online and submitted electronically by visiting the City of Concord web site at www.concordnh.gov. For more information on applying, call (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1.

An Equal Opportunity Employer M / F / DP / V and LGBTQ"

The City of Concord is seeking a full time Permit Technician to work the main counter in the Code Administration Division. The ideal candidate will have great people skills, be comfortable working with basic office equipment and computers, and be familiar with building trade jargon. This position requires a self-starter who will take the initiative to obtain the necessary information from the Code Administration subject matter experts and apply it to customers.

Job Summary

Manages the Code Administration front desk to answer applicant / public inquiries, including, but not limited to, those pertaining to Energov Permitting software. Responds to questions from applicants / the public in-person, by phone, via email, and via other media. Regularly consults with Code Administration inspection, licensing, and management staff to keep mutually apprised of ongoing projects, cases, inspections etc. in order to effectively answer applicant / public inquiries. Performs administrative and clerical work of moderate difficulty. Assists the public with inquiries, complaints, and problem resolution associated therewith. Performs administrative and clerical functions; maintains files, composes correspondence on own initiative, responds to requests for information. Prepares / generate reports, tracks documents, and researches answers to questions related to the area of assignment.

Examples of Duties

Regularly consults with Code Administration management, licensing, and inspection staff to obtain the most up-to-date information concerning inspection cases, projects, permit applications etc.

Handles confidential or sensitive information requiring the use of discretion and tact.

Updates and maintains division Web site including Board and Committee meeting dates, agendas, and minutes; food service, health and hazard bulletins and advisories, forms and general information.

Enters and retrieves technical information from a computer in order to perform research, update records, process transactions, or respond to requests for information.

Collects fees, enters and posts to Energov or appropriate software, completes deposit slips.

Makes daily / weekly cash deposits.

Staffs the front counter; greets visitors and escorts or directs them to appropriate people or area.

Assists the general public and contractors with the setting up of Energov on-line account and completing the on-line applications.

Provides in-person customer service, answers the telephone, responds to voice messages, emails and applicable inquiries via any other pertinent media concerning Energov and Code Administration activities.

Coordinates annual renewal notices for licenses.

Creates, files, stores, retains, and maintains digital documents in an orderly fashion. Converts paper files to digital format.

Establishes and maintains alphabetic and numeric files so that documents can be filed and retrieved in an orderly and efficient manner.

Prepares correspondence and other documents. Performs research. Generates reports using software programs.

Performs a variety of general clerical and administrative tasks associated with operation of the division.

Processes division mail; opens, sorts, and distributes mail to appropriate party; responds to mail as appropriate.

May perform some duties of Code Division Fiscal Technician as needed in acting capacity on a short-term, as needed basis, including, but not limited to, administrative support for Boards and Commissions and associated meetings / public hearings, including preparation of meeting minutes.

Performs other related duties as assigned.

Material and Equipment Used

Personal Computer and / or Terminal

General Office Equipment Multi-line

Telephone

Typewriter

Copier

Scanner

Calculator

Adding Machine

Typical Qualifications

Minimum Qualifications Required

Education and Experience :

High school diploma or GED; and,

Progressively responsible clerical experience, with at least one year of experience performing administrative clerical work involving interaction with high level officials and managers; or,

Any combination of education, training and experience that provides the knowledge, skills and abilities required for the job.

Familiarity with construction trades is preferred.

Licenses and Certifications :

Notary Public

Supplemental Information

Knowledge of :

Administrative policies and procedures related to the area of assignment.

Operation of multi-line telephones

Customer service skills and professional etiquette for interacting with customers, the public, and elected officials.

Correct English usage, including spelling, grammar, punctuation, and vocabulary.

Record keeping, report preparation, filing systems and methods, and records management techniques, including electronic files.

Basic budgetary principles and practices.

Techniques of effective time management

General administrative practices and procedures, business letter writing, standard clerical techniques, and modern office methods, procedures and equipment.

Business mathematics, including accounting, percentages, decimals, statistics, general ledge accounts, A / P, A / R, payroll

Computers, including standardized and specialized software programs, applications related to the work including e-mail, spreadsheets, word processing, publishing software, database design and usage, familiarity with the Internet and Web page maintenance.

Skills In :

Communicate effectively and courteously with co-workers, the public, and other employees both orally and in writing.

Using tact, discretion, initiative, and independent judgment within established guidelines.

Using computers to enter and retrieve information, as well as compose correspondence in a time efficient manner.

Understanding and compiling information into a logical and sequential format

Operating general office equipment

Dealing courteously and diplomatically with people; ability to successfully handle situations in which others may be angry or argumentative.

Analyzing and resolving office administrative situations and problems with minimal direction.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Collaborate with immediate supervisors to plan, organize, and coordinate administrative operations.

Understanding and carrying out complex written and oral instructions.

Mental and Physical Abilities to :

Read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and other information to successfully carry-out duties and responsibilities.

Solve problems using own initiative in situations where only limited standardization or guidelines exist.

Interpret, understand, and implement instructions in written and oral form.

Establish and maintain effective working relationships with others.

Attends night meetings or hearings when required.

Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.

Occasionally lifts light objects (less than 25lbs).

Working Conditions :

Work is primarily performed in an office.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent / applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent / applicant when possible.

City of Concord

Human Resources Department

Benefits Summary

BENEFLEX PROGRAM SUMMARY (Effective July 1, 2024)

Employee compensation consists of two parts - direct wages and benefits. The City of Concord provides a "flexible benefit plan" or "cafeteria benefit plan" known as "BENEFLEX". This plan offers a range of benefit choices in the areas of : Health Plans, a Dental Plan, Life Insurance, a Medical Flexible Spending Account, a Dependent Care Reimbursement Account as well as Accident / Sickness (Disability) Plans.

The City provides each full-time employee with benefit dollars, subject to annual City Council appropriation, for use in purchasing both medical and dental benefits, based on Federal eligibility guidelines. The exception to the Federal eligibility guideline falls under Healthcare Reform's Affordable Care Act with regard to adult dependent children between the ages of 19-26. The Affordable Care Act requires employers offering dependent coverage to cover adult children between the ages of 19-26, regardless of student status. Selection of additional benefits, such as a medical plan with a more expensive premium, flexible spending accounts or increased life insurance, may be paid for through payroll deduction on a pre-tax basis. If there is money left over from an employee's benefit dollars after benefit selection, it is treated as taxable income. Benefits take effect on the first of the month following hire date. An orientation / enrollment session with a full explanation of the Beneflex plan and its options is held once each month for new employees or as needed when new employees arrive.

Because of the tax implications, this type of a benefit program is governed by Section 125 of the Internal Revenue Service Code. The Beneflex "Plan Year" is July 1 through June 30. After initial new employee enrollment, changes in benefit selections are only allowed during the group re-opening period just prior to each plan year, within 30 days of a birth, adoption, death, marriage, divorce, a change in the employment status of the employee or employee's spouse or within 60 days of a loss of Medicaid coverage or loss of coverage under the Children's Health Insurance Program (CHIP).

Wellness Program

The City of Concord continuously strives to offer comprehensive, responsive, and flexible health benefit plans and programs. All full-time employees and City-insured spouses are eligible to participate in the City's Wellness Program.

In partnership with its insurers, the City of Concord is pleased to offer employees a unique opportunity to improve their overall health and create a healthier lifestyle utilizing an online platform. The City provides dollars ("wellpoints"), which can be used to offset the employee share of health insurance premiums. Wellpoints are earned for your participation in :

• Benefit education sessions
• Health Questionnaires (every other year)
• Various health or fitness challenges
• Various health or wellness related educational programs
• Physical exercise activities
• On or off-site health screenings

Wellpoints earned the previous Wellness year (June through May) will be awarded at the end of May. If an employee does not need the additional wellpoints to purchase medical insurance, they may be used for other aspects of the Beneflex program or just received as cashback in their paychecks.

Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers. The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment. It is a win-win situation for everyone and it is fun!

Current Options Available Under Beneflex Program Include :

Health Care Plans

Three plans are available through Harvard Pilgrim :

Dental Insurance Plan

One plan is available through Delta Dental :

Provides full coverage on certain diagnostic and preventive services, and limited coverage on certain restorative, prosthodontic (bridges, crowns, etc.), surgical, endodontic, periodontic, orthodontic coverage, and emergency services.

Vision Insurance Plan

One plan is available through Delta Vision :

Provides coverage on a wide range of services (routine eye exams, glasses, contact fittings, evaluations and lenses) and offers additional savings on non-prescription sunglasses and laser vision correction. This plan is voluntary and is available through a post-tax payroll deduction.

Life Insurance Plans

Core coverage offered through UNUM with a benefit equal to one year's base salary (up to a $150,000 max) is funded by the City. Employees may upgrade in $1,000 increments with a minimum of $10,000 up to a maximum of $500,000 by funding the premium difference themselves. Additionally, employees are able to purchase spousal life insurance in $5,000 increments up to a maximum equal to the employee coverage, not to exceed $500,000 and / or child life insurance coverage in $2,000 increments up to $10,000.

Income Protection Plans

The Income Protection Plan is provided at no cost and includes a sick leave program, Short-Term Disability Insurance, and Long-Term Disability Insurance. The Short and Long-Term Disability Insurance is offered through UNUM and provides employees with a portion of their income when out of work for a non-work related injury or an illness beyond an initial elimination period.

NH Paid Family & Medical Leave (NH PFML)

Provides a 60% wage replacement (up to the social security wage cap) for up to six weeks per year (after an initial 7-day elimination period) for absences from work for covered common life events such as :

NH PFML will run concurrently with the federal Family and Medical Leave Act (FMLA) when the employee qualifies for both programs. If the employee is eligible for workers compensation, they will not qualify for PFML benefits for this same event. If the employee qualifies for Short-Term Disability, they will not qualify for PFML benefits for the same days absent. This leave can be used intermittently.

Flexible Spending Account (FSA)

A FSA can be set up for Health or Dental Care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.

Dependent Care Reimbursement Account

A Dependent Care Reimbursement account can be set up for dependent care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.

Limited Purpose Flexible Spending Account (LPFSA)

A limited purpose FSA can be set up for Dental and Vision Care expenses only, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. This is only available to those employees enrolled in a qualifying High-Deductible Health Plan with a Health Savings Account (HSA).

Health Savings Account (HSA)

A savings account, used in conjunction with a High-Deductible Health Plan (HDHP), allowing an employee to set aside a predetermined amount of money on a pre-tax basis to cover out-of-pocket qualified medical expenses. An employer may also contribute to this account.

OTHER BENEFITS

Annual (Vacation) Leave

Generally speaking, most employees accrue annual leave at the rate of approximately one work day per month during their first 5 years of employment, with accruals increasing at certain anniversary dates thereafter. There is no waiting period to begin earning annual leave. Annual leave accruals are earned on the 1st of the month for the prior month, provided there have not been more than 5 days of non-pay in that prior month. For any month where more than 5 days of non-pay occur, there will be no accrual earned for that month. The Personnel Rules & Regulations, departmental approval procedures, and / or any applicable collective bargaining agreement should be referred to for details.

Paid Holidays

Subject to the terms of applicable collective bargaining agreements and / or the Personnel Rules and Regulations, employees generally observe 12.5 paid holidays each year. The holiday schedule is posted on the city's internal website under Benefits.

Retirement - Pension System (mandatory participation)

Upon employment, all full-time employees (35 hours or more) are enrolled in the New Hampshire Retirement System with a mandatory pre-tax payroll deduction each week of 7% of their gross income (11.55% for Group II Police employees and 11.8% for Group II Fire employees). The City also makes contributions to the New Hampshire Retirement System on behalf of full-time employees. The rate of contribution varies by Group I and II membership, as follows :

Group Rate as of 7 / 1 / 24

Employees (Group I)13.53%

Police Officers (Group II)31.28%

Firefighters (Group II)30.35%

Retirement - Investment Opportunities (voluntary participation)

Three additional options for retirement savings are 457 deferred compensation plans managed by MissionSquare Retirement (formerly ICMA-RC - International City Management Association Retirement Corporation), PFPOPE and Empower and are available through payroll deduction. A traditional Roth IRA managed by the MissionSquare or a Roth 457 managed by Empower and PFPope are also available through payroll deduction.

Accident / Critical Illness Plans

Two plans are available through Allstate offering cash benefits payable upon the event of an accident or diagnosis of a critical illness or condition. This benefit is voluntary and available through a pre-tax payroll deduction.

Legal and ID Theft Plan

Two plans are available through Legalshield providing the option of either Legal services or ID Theft Protection plans. This benefit is voluntary and is available as a post-tax payroll deduction.

Merit Pay Plan

Employees are eligible for a merit pay increase, typically one step on the applicable wage schedule, upon satisfactory completion of their probationary period and annually thereafter (again subject to satisfactory performance).

Employee Perks

Family Pool Pass for City Employees, Non-Concord Residents

Go to the Parks and Recreation office at 14 Canterbury Rd, show your work badge or picture id. This is a family pass but you must be the one to sign up initially. Parks and Recreation will confirm current employment on a roster. You will receive a specific color employee pass that you will use to gain entrance at all open City Pools and the Splash Pad.

Beaver Meadow Golf Course Guest of Member Rate

Employees will need to register with the Proshop to obtain a household account. Every employee will need photo ID, proof of employment (badge or paystub) and email address. Once they have completed that task, they will check in through our normal processes and receive the employee rate.

Concord Public Library Card for City Employees, Non-residents

Employees will need to go to any of the three branches to obtain a non- resident library card. You will need to bring photo identification and your name will be checked against the active employee roster. Once confirmed, your Concord Public Library card application will grant you full library usage while employed. The pass must be renewed and will be set to expire each August 31st of the current year.

This document is a summary, only for purposes of providing general information to job applicants, and is subject to periodic revision by the Human Resources Department. It does not constitute any sort of guarantee, commitment or contract for any aspect of the Beneflex Program or the Personnel Rules & Regulations, which are also subject to change. The Beneflex Program is administered by the City of Concord at its sole discretion, subject to annual City Council appropriation and any applicable collective bargaining agreements.

Salary : $49,254 - $66,269