IT Director

Job Title: IT Director
Department: Information Technology
Reports to: City Manager
Salary: $100,000 – $125,000 per year (DOQ)

Benefits Information

• Comprehensive Health Coverage
• Three medical plan options, including two fully covered by the City for employees
• Vision and dental coverage for employees and their families

Paid Time Off

• 14 Paid holidays (as established by City Council)
• Vacation leave accrues from the date of hire
• Sick leave accrues from the date of hire

Retirement & Financial Benefits

• Texas Municipal Retirement System (TMRS): 7% employee contribution with a 2-to-1 City match
• Voluntary supplemental retirement plans
• Voluntary flexible spending accounts (FSA) & health savings accounts (HSA) for health and dependent care

Insurance & Disability Coverage

• Employer-sponsored long-term disability
• Employer-sponsored life insurance for employees, spouses, and children
• Voluntary short-term disability
• Voluntary additional term & permanent life insurance for employees, spouses, and children

Professional Development & Additional Benefits

• Tuition reimbursement for continued education
• Certification pay for eligible employees
• Longevity Pay
• Safety Bonus

General Description:

The IT Director is responsible for overseeing the City of Converse’s information technology strategy, infrastructure, security, and operations. This role ensures data integrity, cybersecurity, cloud storage management, and IT service delivery for municipal operations. The IT Director provides leadership in developing technology policies, planning system enhancements, and maintaining compliance with local, state, and federal regulations. This position reports to the City Manager and collaborates closely with all city departments. The IT Director also manages external vendors for IT services and projects.

Essential Job Duties:

• Develops and implements an IT strategic plan, aligning technology initiatives with city goals.
• Manages all IT operations, including cybersecurity, data management, cloud storage, network security, and software systems.
• Leads IT risk management efforts, ensuring compliance with cybersecurity regulations (e.g., CJIS, HIPAA, NIST).
• Oversees IT budgets, procurement, and vendor contracts, ensuring cost-effective technology solutions.
• Develops and enforces IT policies, including access control, disaster recovery, and system usage.
• Ensures effective IT support services, troubleshooting system issues, and optimizing technology resources.
• Collaborates with public safety, finance, public works, and other departments to enhance IT service delivery.
• Evaluate emerging technologies and recommend system improvements.
• Leads cybersecurity initiatives to protect city data and prevent unauthorized access or breaches.
• Manages operational and capital IT budgets across all city departments.
• Oversees audio-visual equipment, security cameras, access control, telecommunications, and mobile computing.
• Develops and tracks IT budgets, manages the Technology Services Fund, and secures City Council approvals for major expenditures.
• Writes or reviews RFPs and purchase specifications for capital projects and outsourcing contracts.
• Manages relationships with external vendors and contractors to ensure service quality and efficiency.
• Acts as the final escalation point for after-hours technical support.

Knowledge, Skills, and Abilities (KSA's):

• Strong knowledge of municipal IT infrastructure, cloud computing, network security, and data protection.
• Familiarity with public sector IT compliance standards (CJIS, NIST, HIPAA, PCI-DSS, etc.).
• Proficiency in Microsoft 365, cloud-based storage, cybersecurity tools, and ERP systems.
• Experience with disaster recovery planning and business continuity strategies.
• Strong leadership, budget management, and project management skills.
• Ability to analyze IT trends and recommend cost-effective technology improvements.
• Excellent communication and problem-solving abilities.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Seven (7) years of progressive IT management experience, including at least three (3) years in a senior leadership role, preferably in municipal government.
• Certifications such as CISSP, CISM, PMP, or Microsoft Azure certifications are preferred.
• Valid Texas Driver’s License.

Physical and Mental Requirements:

In order to successfully achieve the goals of the department, the IT Director must meet the following physical and mental requirements with or without reasonable accommodations:

• The ability to understand, learn, remember, and communicate information about the job.
• The ability to understand the meaning of and use and speak words understandably and effectively in the English language.
• Good hearing and listening abilities to hear spoken words from coworkers, supervisors, and others.
• Good motor coordination skills to coordinate eyes, hands, and fingers rapidly and accurately in order to handle precise movements such as typing.
• Ability to make and/or use repetitive hand motions over an extended period, such as when typing or operating a motor vehicle.
• Sit, stand, move around, bend, twist, reach, stretch, grasp, push and pull and remain upright for extended periods. Must be able to lift or move objects weighing as much as 50 pounds. Estimated daily activity requirements:
• Sitting: 20% - 65%
• Standing: 5% - 75%
• Moving around: 5% - 65%
• Lifting or moving objects of 50 pounds or less: 5% - 65%
• Pushing or pulling: 5% - 65%
• Reaching: 5% - 65%
• May work offsite in environments that are cold, hot, dusty, and/or damp.
• Walk up and down stairs.
• Work under pressure and deadlines in order to respond to coworkers and the public.
• Punctual, regular, on-site, in-person attendance is a requirement.
• Dress appropriately and in compliance with City Policy.
• Safeguard City property and recognize and report needed repairs.
• Work safely, follow safety rules and training, and maintain a clean, safe work environment.
• Safely operate a motor vehicle to travel between worksites as required.