What are the responsibilities and job description for the Telecommunicator Trainee I position at City of Conway, Arkansas?
General Description:
The City of Conway is accepting applications for a Telecommunicator Trainee 1position. This role is responsible for receiving and dispatching emergency and routine calls for police, fire, ambulance, and other emergency services throughout Faulkner County. This is a critical position that requires strong communication skills, attention to detail, and the ability to remain calm under pressure.
Essential Duties & Responsibilities:
- Receive and screen emergency and non-emergency calls.
- Determine the location, nature, and priority of calls.
- Dispatch appropriate personnel and equipment using two-way radios and 911 systems.
- Provide pre-arrival instructions to callers.
- Coordinate responses with police, fire, and EMS.
- Maintain accurate records and enter data into state and national systems (ACIC/NCIC).
- Monitor dispatched units and provide updates as needed.
- Answer and forward non-emergency calls.
- Test communication equipment to ensure proper functionality.
- Work rotating shifts, including nights, weekends, and holidays.
- Be available for on-call duty 24/7 as needed
Qualifications:
- High School Diploma or GED.
- 12 to 18 months of related experience or equivalent combination of education and experience.
- Prior experience with Southern Software is a plus.
- Must achieve Arkansas Crime Information Center (ACIC) certification.
- Must possess and maintain a valid Arkansas Driver's License.
- APCO Certification preferred.
- Proficient in basic computer software (Word, Excel, data entry, etc.).
- Ability to handle high-stress situations with professionalism and composure.
Working Conditions & Physical Requirements:
- Moderate noise environment.
- Primarily sedentary work with some walking or standing.
- Must be able to lift and/or move up to 50 pounds occasionally.
- Requires continuous use of hands, arms, and voice communication
If you meet the requirements and are interested in the position, please submit an application with salary history to:
Human Resources
City of Conway
1111 Main Street
Conway, AR 72032
Email: humanresources@conwayarkansas.gov
Fax: 501-358-6325
Applications will be accepted until the position is filled.
Salary : $41,263 - $42,869
