What are the responsibilities and job description for the NTECC- 911 CALL TAKER position at City of Coppell, TX?
Salary : $44,469.00 - $62,043.00 Annually
Location : TX, TX
Job Type : Full Time
Job Number : NTECC ECOS
Department : CITY OF COPPELL
Opening Date : 01 / 29 / 2025
Closing Date : 2 / 16 / 2025 5 : 00 PM Central
FLSA : Non-Exempt
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The Opportunity
Note : This is not a City of Coppell employment opportunity.
This is a North Texas Emergency Communications Center employment opportunity.
Application / Questions :
- Resumes can be emailed to :
- Applications can be submitted online :
- For Questions Call : 469-289-3200
Summary of Duties :
The Emergency Communications Call Taker (9-1-1 Call Taker) receives emergency / 9-1-1, non-emergency, and administrative phone calls from citizens and processes requests for service for police, fire, and EMS. Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. This position works independently under general supervision of the Operations Supervisor and collaborates with NTECC personnel as well as customers.
EVERY OTHER WEEKEND OFF WITH LATERAL PAY FOR 911 PUBLIC SAFETY EXPERIENCE!
Essential Job Functions :
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.
Knowledge and Skills :
Minimum Qualifications :
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
License and Certification :
Physical Demands and Working Environment :
The work behaviors (including duties, responsibilities, function, and tasks) of the position are listed in the above job desc ription and below. All listed qualifications, skills, knowledge, and abilities are considered essential and required.
Work performed is primarily an office classification in a call center / dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and spee ch to communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly, or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be require d to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled tern perature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interp reting and enforcing departmental policies and procedures.
The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, or genetic information. NTECC provides reasonable accommodation to its employees and the public with disabilities, including veterans. For more information, please contact NTECC.
In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.
PARS (Public Agency Retirement System) :
Mental Health Resources :
Workers' Compensation :
Employee Perks :
Salary : $44,469 - $62,043
