What are the responsibilities and job description for the Public Safety Dispatch Call Taker position at City of Corona, CA?

DESCRIPTION

We are not just a public safety agency - we are a dynamic team of individuals passionate about positively impacting our community. We believe in fostering a work environment that blends professionalism with a spirit of camaraderie and fun. As a Corona Police Department Public Safety Dispatch Call Taker, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace that values your growth, well-being, and contributions. Join our cutting-edge team as a Police Public Safety Call Taker, where quick thinking, sharp judgment, and top-notch customer service are the name of the game. Be the unsung hero who keeps calm in the storm, making split-second decisions that save lives. If you are up for a thrilling career that combines problem-solving with teamwork and a touch of adrenaline, we want you on our team. Step up to the challenge and be part of the force shaping the future of public safety. Your journey starts here!

Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; operates a variety of telecommunications equipment, including telephone / text, mapping, and computer-aided dispatch systems. The Public Safety Call Taker is the entry-level classification of the Dispatcher series. The Public Safety Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. Candidates with prior experience, including heavy public contact as a telephone operator, receptionist, police cadet, or related position, are highly desirable.

Candidates must be available to work assigned and rotating shifts and extended hours, including weekends and holidays. The successful candidate will possess the following knowledge, skills / abilities, experience, and characteristics :

Knowledge & Education

Graduation from high school, or G.E.D. equivalent.
Knowledge of basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures.
Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.

Skills / Abilities

Ability to type 40 net wpm quickly and accurately on a computer keyboard; write quickly and legibly. To be considered for this position you MUST attach a valid 5-minute typing certificate of at least 40 Net WPM (test must be taken within 1 year from application date). Online testing agencies are accepted.

Understand pertinent procedures and functions quickly and apply them without immediate supervision.

Ability to properly assess calls to determine whether they are of an emergency or non-emergency nature.

The ability to actively listen and communicate effectively, clearly, and distinctly through clear speech and hearing.

Be able to work under stressful situations and remain calm in crises and high stress situations.

Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors.

Solicit required critical information from callers, and route the call as quickly as possible.

Operate the computer aided dispatch system equipment, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.

Experience

One year (1) of work experience involving considerable public contact work.

Prior experience that includes heavy public contact as a telephone operator and / or dispatching, receptionist, police cadet, or related position, is highly desired.

POST certification should be obtained within the first year from date of hire.

A typing certification of at least 40 WPM from any agency (in-person or online) is accepted and must be attached to your application.

The incumbent may be sent to attend P.O.S.T.'s Public Safety Dispatcher Course.

Characteristics

Accountability- The Corona Police Department is a professional police agency staffed by individuals who cherish and maintain the highest standards of conduct and performance.

Integrity- Being truthful and ethical in what we do, what we say, and what we say we do in both our personal and professional lives.

Respect- We are committed to our profession and will always respect one another and the community that we serve.

Inclusion- We are not just diverse; we are welcoming to all.

Teamwork- When we work together to achieve our mission, the department and community will grow stronger. Together, we are better.

Innovation- We provide modern police services and are committed to always improve our organizational practices.

This position is FLSA Non-Exempt, eligible for overtime compensation.

To view the positions complete job description, click here.

Application Process

Applications will be accepted on a continuous basis with first review on Tues day, October 8, 2024, 10 : 00A M. Candidates are encouraged to apply immediately as this recruitment may close at any time. You will not be able to submit an application for this position once the recruitment closes.

Selection Component Selection Component Description Selection Component Weight Video Interview Candidates who meet the minimum qualifications AND attach a current and valid typing certificate that meets the criteria listed above will be invited to participate in a video interview. Pass / Fail

Audio Exercise / Written Examination Audio Exercise -Candidates will listen to an audio recording of an example of the type of calls Public Safety Dispatchers are required to handle. A short break will be given after the audio recording and then the written examination will be administered.

Written Examination - Applicants must receive a minimum score of 70% in order to continue on in the recruitment process.

Pass / Fail Oral Interview Candidates will be placed on the eligibility list based on the scores received on each of the examination components. 100% Background Investigation The candidate selected for the position will undergo a thorough background investigation including a polygraph examination. Once a conditional job offer has been made, the candidate will undergo comprehensive medical and psychological examinations, including a urine drug screen, by City Medical Examiners. The Chief of Police will make the final hiring decision. Pass / Fail

The top scoring candidates from the virtual HireVue interview will be invited to participate in our one-day testing process is tentatively scheduled for Monday, October 28 , 2024 . The day will start with the audio exercise and written exam. Those who score a 70% or higher on the written exam will continue onto interviews. Candidates that pass the interview will be placed on an eligibility list and will be contacted by the department to start the background process as vacancies arise.

Community

A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.

The Organization

The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year.

The City is organized into the following departments / organizational units : Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.

The City's total operating budget for Fiscal Year 2025 is $ 399.1 million with a General Fund operating budget of $ 209.6 million. Corona enjoys a workforce of 922 dedicated employees who provide high quality services to its residents and visitors each day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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QUALIFICATIONS GUIDELINES

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PHYSICAL / MENTAL DEMANDS AND WORK ENVIRONMENT

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Salary : $399

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What are the responsibilities and job description for the Public Safety Dispatch Call Taker position at City of Corona, CA?

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