Police Support Services Manager

Salary : $97,632.34 - $130,836.68 Annually

Location : Coronado, CA

Job Type : Full-Time

Job Number : 25-00003

Department : Police Services

Division : Administration

Opening Date : 01 / 17 / 2025

Closing Date : 2 / 14 / 2025 11 : 59 PM Pacific

FLSA : Exempt

The Organization

The City of Coronado is Accepting Applications for the Position of

Police Support Services Manager

The Department :

Professionalism, integrity, accountability, and respect are the values at the core of our agency and our mission is to provide the highest quality of service to the officers and residents of Coronado. We utilize our philosophy of community-oriented policing to foster relationships and find solutions for problems in our community. Our Police Department strives to contribute to the safety and security of officers and the public by providing a well-trained staff that meets the officer's and resident's expectations of professionalism, sensitivity, and effectiveness.

The Position

The Police Support Services Manager reports to the Police Captain assigned to the support services division and is responsible for the records, property and evidence, and dispatch subdivisions in addition to budgetary planning and contract administration for relevant technical and surveillance vendors. This position is a working manager role and requires flexibility to perform hands on tasks in each of the subdivisions as needed. The Police Support Services Manager position is exempt and requires flexibility in scheduling which may include working nights, weekends, and holidays as necessary in addition to call backs under extenuating circumstances.

The Ideal Candidate :

The ideal candidate will be an experienced innovative leader and team player with dynamic customer service skills and a commitment to serving the community. This position will provide highly responsible administrative leadership to the records, property and evidence, and dispatch subdivisions of support services and should have a complex understanding of the principles and practices for both emergency communications and records management. Successful candidates will be effective communicators with strong ethical standards and the ability to maintain the high level of confidentiality required of this position.

To view the full job description, click the following link : Police Support Services Manager

Minimum Requirements

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience

• At least six (6) years of increasingly responsible experience in police dispatch or records retention.

Education / Training :

Required Licenses and Certificates :

Preferred Qualifications :

Education / Training :

Licenses :

Examination & Selection Process :

Application Review Phase :

A completed City of Coronado employment application and resume must be received by the Human Resources Division by 11 : 59 PM PST on February 14, 2025. Copies of licenses and / or certificates must be attached to the application. Applications will be reviewed on the basis of relevant education, training, and experience.

Examination Phase :

Application who meets minimum qualifications will be invited to participate in an oral panel interview (pass / fail).

Department Interviews :

Top candidates will be selected based on feedback from the panel for final interviews with the Chief of Police.

Candidate Selection Process :

Top candidates will be required to submit a Personal History Statement (PHS) and other required forms for review. Select candidates will be subject to successful completion of a polygraph examination and a thorough law enforcement background check conducted by a licensed background investigator prior to the final interview.

Final Interview :

The selected candidate will be invited to a final interview with the Chief of Police and if successful, will be issued a conditional offer subject to the successful completion of a psychological examination and a medical exam, including a drug screen.

Additional Information :

All candidates who successfully obtain a 70% or above in each phase of the exam process will be placed on an eligibility list for a period of at least six months. The City of Coronado participates in E-Verify, all new employees are required to submit verification of legal right to work in the United States. The City of Coronado is an equal opportunity employer (EOE). Individuals with disabilities who will require reasonable accommodation in order to participate in any portion of the examination process may voluntarily request the accommodation from the City five working days prior to the requested accommodation. Documentation of the need for the accommodation may be required upon receipt of the request.

Supplemental Information

The Coronado Community :

Rich in history, natural beauty, and a charming ocean village atmosphere, Coronado is most deserving of its royal "nickname" - The Crown City.

Surrounded by the Pacific Ocean, Glorietta Bay, and San Diego Bay, this picturesque seaside resort destination is linked to the Southern California coastline and the city of San Diego by the graceful and stately San Diego - Coronado Bridge, and to the south by a narrow strip of land known as the Silver Strand.

This uniquely enchanting city which measures 13.5 square miles, is home to some of the world's most pristine beaches, 18 public parks, an 18-hole golf course, tennis courts, a public pool, and recreation facilities, as well as dedicated bicycle paths.

This vibrant, thriving community welcomes more than 2 million visitors annually to soak up the sun and the sand while enjoying the lush surroundings and village appeal of Coronado. With 15 hotels, including amongst them three world-class resorts, 1,900 hotel rooms, and many highly acclaimed restaurants, this island community has a resident and Navy population of approximately 23,000 as well as a flourishing tourist population. Coronado is also home to Naval Air Station North Island, Coronado (NASNI) Naval Amphibious Base Coronado (NAB), and Silver Strand Training Complex, Coronado, supported by nearly 20,000 military and civilian personnel.

What Coronado has to offer :

TO VIEW AN AERIAL TOUR OF OUR CROWN CITY CLICK HERE

ANNUAL LEAVE

Self-Represented employees accrue annual leave (combined vacation and sick leave) at the following rates :

Lateral Service Credit

Effective January 1, 2023, employees shall be given credit for prior verifiable public service employment for annual leave accrual rates.

HOLIDAYS

The City observes 11 holidays and provides eight (8) hours of holiday pay to employees on the following days :

In addition to the above specified holidays, employees are credited with two eight (8) hour floating holidays each fiscal year in observance of Lincoln's Birthday, Juneteenth, and Cesar Chavez's Birthday.

RETIREMENT

Enrollment in the California Public Employees' Retirement System (CalPERS) as follows :

PEPRA Members : 2% at 62

Participants enrolled in the CalPERS Retirement Plan after January 1, 2013, are considered new members. The retirement benefit is based on age at retirement, years of service, and a consecutive 36-month compensation period. Employees currently pay 7.50% (pre-tax) toward the retirement contribution, which for PEPRA members, is determined by CalPERS each fiscal year based upon the actuarial report.

Classic Members : 3% at 60

Participants enrolled in the CalPERS Retirement Plan prior to January 1, 2013, with no break in service or a break in service of less than 6 months are considered Classic Members. The retirement benefit is based on age at retirement, years of service, and the single highest year of compensation. Employees pay 9.5% (pre-tax) toward retirement benefits.

Deferred Compensation

Employees are eligible to join the ICMA-RC 457 deferred compensation plan. This plan allows employees to set aside pre-tax wages for retirement.

ADDITIONAL BENEFITS

Cafeteria Benefit Plan

The City provides a Cafeteria Benefit Plan with a 2025 monthly allotment of $2,168 that can be used to help cover the cost of medical, dental, vision, supplemental life insurance, and ancillary benefits. The City participates in the CalPERS Group Health Benefits, which offers several options including HMO and PPO plans. Any remaining balance from the Cafeteria Benefit Plan can be designated to a health reimbursement account (HRA) for reimbursement of eligible health care expenses and / or dependent care flexible spending account (FSA) for eligible dependent care expenses.

Short-Term & Long-Term Disability

The City provides short-term disability insurance equal to 66-2 / 3% of income (up to $1,000 / week) after a 14-day waiting period. The City provides long-term disability insurance with a monthly benefit of up to $5,000 after a 90-day waiting period. Employees have the option to elect enhanced long-term disability insurance (up to $8,000 / month).

Life Insurance

The City provides group term life insurance and AD&D in an amount equal to $50,000 or one times base annual salary, whichever is greater. In addition to the basic group life insurance provided by the City, employees may purchase up to $500,000 of supplemental life insurance. Coverage over $150,000 is subject to approval by the insurance provider. Employees may also elect supplemental life insurance coverage for their spouse / registered domestic partner and child(ren).

Employee Assistance Program

The City provides an Employee Assistance Program (EAP). The EAP provides confidential evaluation and up to 6 free counseling visits for employees, family members, and anyone residing in the home of an employee.

2,000 Tuition Reimbursement

Each fiscal year $2,000 is available for reimbursement for costs such as tuition, fees, books, and other required materials for approved courses leading to a college degree. Reimbursement is made upon written verification of satisfactory completion of coursework. All expenses in excess of $2,000 will roll over to subsequent years and will be reimbursed up to $2,000 per year so long as the employee remains employed with the City. Student Loan Repayment can be used under this benefit.

Longevity Pay

Bonus at ten (10) years and every five (5) years after.

Social Security & Medicare

The City participates in Social Security and Medicare.

For more information regarding benefits and retirement CLICK HERE .

For more information regarding Personal Authorization & Compensation Plan (PACP), CLICK HERE

The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the "Work History / Experience" section of your Employment Application. Failure to complete the "Work History / Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.

Which of the following best describes your highest level of education?

Which of the following best describes your years of experience in police dispatch?

Which of the following best describes your years of experience in records retention?

Describe your experience in police dispatch or records retention. Include details about your specific duties, the duration of your experience, and the organizations where you worked.

Describe your experience ensuring compliance with state and federal regulations related to police records or dispatch operations.

Please select which of the following certificates you currently obtained. Select all that apply.

Why are you interested in this position with the City of Coronado?

Please describe your experience providing administrative leadership to the records, property and evidence, and dispatch subdivisions within support services. If you do not have experience in this area, please indicate "N / A."

Required Question

Salary : $97,632 - $130,837