What are the responsibilities and job description for the Rec. Associate Parks Ambassador 2025 position at City of Crystal, MN?
Description
The Recreation Associate serves as the primary point of contact for park patrons, delivering outstanding customer service and engaging with visitors. This role involves overseeing park rental facilities and other amenities, ensuring a safe and orderly environment while enforcing regulations as needed. Responsibilities include maintaining clean and safe facilities, executing rental setups, and fostering positive interactions with clients. Additionally, the Recreation Associate assists with maintenance, activities, and special events such as the farmers market and Crystal Frolics. This position plays a vital role in representing the Recreation Department to the public.
Applications will be accepted through the closing date listed, with interviews being held as applications come in. We encourage applicants to apply early.Examples of Duties
1. Knowledge of park and recreation programs and facility offerings; and provides information and direction to the public.
2. Assures the facility or program area is clean and set up correctly before guest or participant arrival; and corrects problems if necessary.
3. Responds to customer service issues by professionally resolving guest or participant needs.
4. Assists with park rentals and programs as a liaison to activities. This could include birthday parties, special events, or pop-up programs.
5. Oversees all assigned areas, often independently, to maintain an organized, clean, and safe facility.
6. Responsible for setting up and taking down specific program equipment, tables, chairs, athletic equipment, etc. Monitors equipment to make sure they are in working order.
7. Informs the general public and program participants on rules and regulations.
8. Reports suspicious or aggressive activity to the police department.
9. Responds to emergencies and report accidents.
10. Writes reports as needed.
11. Makes and places signs (if needed) to aid guests and participants in finding their way.
12. Performs clean-up and simple facility maintenance as needed. Uses appropriate cleaning equipment and chemicals as necessary.
13. Communicates with city staff on areas needing clean-up, repair, or improvement.
14. Responsible for locking up the building at the end of the day and setting up the security system, if applicable.
15. Attends staff meetings and coordinates work schedules with other staff. Ensures a safe and healthy work environment and safely conducts business.
16. Performs other duties as assigned
Typical Qualifications
MINIMUM REQUIREMENTS
1. Must be 16 years of age or older.2. Excellent communication and public relations skills.
3. Ability to work independently.
4. Ability to work cooperatively with other employees.
5. Ability to work outdoors with exposure to various weather conditions.
6. Fluent in English; both spoken and written
DESIRABLE TRAINING AND EXPERIENCE
2. 6 months previous customer service experience.
3. CPR and first aid certification.
4. Valid Driver's License.
5. Fluency in Spanish, Hmong, French, Somali, or Oromo language(s)
Knowledge, Skills and Abilities
Communications: Must have the ability to actively listen to others for understanding of their needs and situations; ability to speak and write English clearly. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient. Be able to read and understand correspondence, memoranda and directives.
Decision Making: Must have knowledge of park and recreation programs, operations, and procedures. Must act in a decisive manner, using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives.
Interpersonal Relationships: Must be consistent in dealing with people; must be sensitive to others' problems and concerns without direct involvement, must exclude personal biases from work performance; must have the ability to accept criticism and/or discipline; must have tact and diplomacy; must strive to promote a cooperative atmosphere in the department; must have a positive attitude.
Professional Attitude: Must have commitment to the organization; willingness to take initiative; dependability; maturity in relationships with others; and self-confidence. Must represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.
Quality of Work: Must be able to perform multiple tasks simultaneously. Must be able to utilize work time properly and productively. Must be able to coordinate activities with various groups of people and organizations.
Technical Knowledge: Must be able to handle working with the cell phone, and locking and unlocking assigned facility as necessary. Must acquire working knowledge of program and facility rental procedures.
Physical Abilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements: While performing the duties of this job, the employee is regularly required to stand and talk or hear. Capable of reaching (extending the hands or arms in any direction); handling (seizing, holding, grasping, turning and otherwise working with the hands); and fingering (picking, pinching, or otherwise working with the fingers), as needed for completing the require responsibilities. Required to lift equipment and supplies need for the program. Normal vision needed with or without correction. Normal hearing with or without correction
