What are the responsibilities and job description for the Information Technology Specialist position at City of Crystal?
JOB
Provides technical and user support for all citywide information technology systems: computers, mobile devices, on site servers, network security/infrastructure, telephone systems, audio/visual equipment, door access and document imaging.
EXAMPLE OF DUTIES
Assist with IT systems administration, including user accounts and permissions, configuring and maintaining hardware and software.Provides technical assistance to end users by responding to IT inquiries and perform troubleshooting.Monitors PC and IT systems performance, troubleshoots IT systems problems including server, network devices, printers, and other peripherals.Assist with IT efforts among departments to identify, prioritize, and communicate computer support needs, including research, troubleshooting, training, and implementation. Provide technical support for phone system operations (mobile and VOIP) and related devices.Assist with the management of print services for printers. Assist with the administration of city building security and access control systems. Provides primary and advanced technical support for squad mobile data computers, including squad video and Body-Worn Camera (BWC) hardware and software. Provides technical assistance with city-wide software applications. Coordinates activities with LOGIS Network Services Support and other external resources and agencies, as appropriate.Evaluates and recommends appropriate Information Technology hardware and software in consultation with the IT systems administrator.Assists with the maintenance and communication of the computer user’s policy, under the direction of the assistant city manager. Maintains confidentiality of a wide variety of information to which the position provides access.May work evenings, night and weekends as needed.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIESCommunications: Must have the ability to actively listen to others in order to understand their needs and provide solutions. Ability to speak and write English clearly. Ability to read and understand instructions and directives. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient. Must be able to effectively represent the organization, department, and its operation to the management and public. Must be competent in verbal and written communications. Must be able to communicate in a professional manner and to read and understand correspondence, memoranda, and directives.Decision Making: Ability to reason independently through moderately complex situations using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must have knowledge of the utilization of appropriate resources and the willingness to initiate use of available resources. Interpersonal Relationships: Must be consistent in dealing with people. Must be sensitive to others’ problems and concerns without direct involvement. Must exclude personal biases from work performance. Must have the ability to accept criticism and/or discipline. Must have tact and diplomacy. Must strive to promote a cooperative atmosphere. Must be willing to assist others and share information as needed.Professional Attitude: Must have commitment to the organization. Must be willing to take initiative and show dependability. Must exhibit maturity in relationships with others. Must exhibit a willingness to be trained in functions of the job. Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact.Quality of Work: Must be able to produce quality, accurate work as set forth in job standards/expectations. Must be able to detect and correct errors. Must be able to utilize work time properly and productively. Must be able to creatively adjust time use and structure to accommodate a changing workload or deadline. Must have the ability to provide customers with accurate and timely information and service.Technical Knowledge: Must have extensive knowledge of computer hardware, software, and networks, including PC’s and printers. Must be able to repair, replace, install equipment, boards, cables, etc. as needed. Must be able to support both desktop and distributed systems. Must be able to keep accurate records, to assemble and organize data, and to prepare standard reports from such records. PHYSICAL REQUIREMENTSThis work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and lifting; work requires close vision and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arms length, operating machines and observing general surroundings and activities; work occasionally requires exposure to toxic or caustic chemicals and exposure to the risk of electrical shock; work is generally in a quiet location (e.g. library, private offices).
Provides technical and user support for all citywide information technology systems: computers, mobile devices, on site servers, network security/infrastructure, telephone systems, audio/visual equipment, door access and document imaging.
EXAMPLE OF DUTIES
Assist with IT systems administration, including user accounts and permissions, configuring and maintaining hardware and software.Provides technical assistance to end users by responding to IT inquiries and perform troubleshooting.Monitors PC and IT systems performance, troubleshoots IT systems problems including server, network devices, printers, and other peripherals.Assist with IT efforts among departments to identify, prioritize, and communicate computer support needs, including research, troubleshooting, training, and implementation. Provide technical support for phone system operations (mobile and VOIP) and related devices.Assist with the management of print services for printers. Assist with the administration of city building security and access control systems. Provides primary and advanced technical support for squad mobile data computers, including squad video and Body-Worn Camera (BWC) hardware and software. Provides technical assistance with city-wide software applications. Coordinates activities with LOGIS Network Services Support and other external resources and agencies, as appropriate.Evaluates and recommends appropriate Information Technology hardware and software in consultation with the IT systems administrator.Assists with the maintenance and communication of the computer user’s policy, under the direction of the assistant city manager. Maintains confidentiality of a wide variety of information to which the position provides access.May work evenings, night and weekends as needed.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIESCommunications: Must have the ability to actively listen to others in order to understand their needs and provide solutions. Ability to speak and write English clearly. Ability to read and understand instructions and directives. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient. Must be able to effectively represent the organization, department, and its operation to the management and public. Must be competent in verbal and written communications. Must be able to communicate in a professional manner and to read and understand correspondence, memoranda, and directives.Decision Making: Ability to reason independently through moderately complex situations using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must have knowledge of the utilization of appropriate resources and the willingness to initiate use of available resources. Interpersonal Relationships: Must be consistent in dealing with people. Must be sensitive to others’ problems and concerns without direct involvement. Must exclude personal biases from work performance. Must have the ability to accept criticism and/or discipline. Must have tact and diplomacy. Must strive to promote a cooperative atmosphere. Must be willing to assist others and share information as needed.Professional Attitude: Must have commitment to the organization. Must be willing to take initiative and show dependability. Must exhibit maturity in relationships with others. Must exhibit a willingness to be trained in functions of the job. Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate, and business-like attitude in all telephone and personal contact.Quality of Work: Must be able to produce quality, accurate work as set forth in job standards/expectations. Must be able to detect and correct errors. Must be able to utilize work time properly and productively. Must be able to creatively adjust time use and structure to accommodate a changing workload or deadline. Must have the ability to provide customers with accurate and timely information and service.Technical Knowledge: Must have extensive knowledge of computer hardware, software, and networks, including PC’s and printers. Must be able to repair, replace, install equipment, boards, cables, etc. as needed. Must be able to support both desktop and distributed systems. Must be able to keep accurate records, to assemble and organize data, and to prepare standard reports from such records. PHYSICAL REQUIREMENTSThis work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and lifting; work requires close vision and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arms length, operating machines and observing general surroundings and activities; work occasionally requires exposure to toxic or caustic chemicals and exposure to the risk of electrical shock; work is generally in a quiet location (e.g. library, private offices).
