Customer Service Representative I - Park and Recreation (Non-Civil Service)

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The City of Dallas is one of the largest employers in the DFW Metroplex.

We offer growth opportunities and a chance to make a difference in our community.

What do we offer?

A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

Job Summary

Job Description

Overview

The Customer Service Representative I provides customer service and information for inquiries on various city services. Resolves citizen complaints and answers public requests.

Essential Functions

1 Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding
water and sewer accounts, tax information, birth and death certificates, zoo or library operations, parks’ reservations, policy or procedural concerns, or any other customer service requests; directs customers to specific areas for information and service requests.

2 Provides customer service by issuing ID cards, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, tax records, property ownership searches, birth and death certificate research, or library information.

3 Updates customer accounts and records; ensures the accuracy of a customer accounts, contacts various utilities and departments, and updates accounts with correct information.

4 Schedules instructors, coordinates school visits, and assists in conducting educational classes; assists with special events and serves as a liaison between departments, programs, and the general public; collects payments from group visitors.

5 Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of
complaints and or requests to respond to citizen inquiries.

6 Performs a wide range of clerical and administrative tasks for a specified department or division.

7 Performs any and all other tasks as needed or assigned.

Knowledge and Skills

1 Knowledge of professional customer service and call taking skills,

2 Ability to determine concerns and service requests and identify courses of action.

3 Ability to interpret ordinances, codes and departmental policy.

4 Ability to communicate effectively, both orally and in writing.

5 Ability to interact tactfully with employees and the public.

6 Ability to prepare clear and concise reports.

7 Establishing and maintaining effective professional relationships.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.

EXPERIENCE:

• One (1) year of customer service experience which involved cashiering, data entry, analyzing accounts and/or complaint resolution.

LICENSE(S) and/or CERTIFICATION(S):

• Some positions require valid driver's license with a good driving record.

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.