What are the responsibilities and job description for the Transit Dispatcher position at City of Davenport, IA?
Definition
Under general supervision, responsible for providing effective communication between bus drivers and Transit operations and for coordinating and assisting the daily operations of the City’s public transportation system (CitiBus). Helps to ensure that buses are operating according to schedule and involves monitoring bus movements, responding to operational issues and making real-time decisions to ensure efficient and safe transportation service for the public. Handles customer inquiries and supports Transit operations with information and instructions as needed.
This position consists of an 8 ½ hour shift, including a 30-minute unpaid lunch, scheduled within the hours of 4 AM to 8 PM Monday through Friday and 7 AM to 8 PM on Saturdays. Shift assignments may vary based on operational needs, and overtime may be required as needed.
Starting hourly rate | $19.41 6 Months | $19.86
The City of Davenport offers a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2025 and starts on first day of employment.
The City also offers:
- Iowa Public Employee’s Retirement Pension plan
- 457 Deferred Compensation – The City will contribute 5% of the employee’s income to his/her 457 account if the employee contributes at least 1% (applicable full time non-bargaining clerical employees)
- 13 paid holidays
- Life Insurance
- Long Term Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program
Examples Of Duties
- Acts as the primary point of communication between bus drivers, Fleet Maintenance, and Transit operations
- Helps to ensure timely and efficient operations across all scheduled routes
- Provides clear instructions and updates to bus drivers regarding route changes, delays, and operational issues
- Responds promptly to driver requests for assistance, troubleshooting, or information about routes and schedules
- Coordinates communication for incidents or emergencies involving buses, helping to ensure the safety of passengers, drivers and other road users
- Reports any accidents, vehicle breakdowns or safety concerns to Transit management and takes appropriate action to resolve issues
- Tracks and documents any changes, delays or incidents that affect bus service
- Maintains accurate records of all dispatch activities, including driver logs and incident reports
- Provides feedback to Transit management regarding service quality, driver performance or customer concerns
- Assists in the training of new bus drivers regarding effective communication expectations
- Provides excellent customer service to passengers, including answering questions regarding routes and time schedules for the Davenport Transit System as well as connecting lines through the Quad Cities metropolitan area
- May assist with shuttling Transit operators in City transport vehicle
- Performs other related duties as assigned
Qualifications
High School diploma or GED equivalent, plus two (2) years of office or customer service experience, or an equivalent combination of training and experience which provides the knowledge, skills and abilities necessary to perform the required work in this position.
Must possess a valid driver’s license and maintain throughout duration of employment.
Must pass a background check and pre-employment drug screening as prescribed by the City. NOTE: This position is subject to the Federal Transit Authority (FTA) Random Drug and Alcohol Testing program.
Must reside in Iowa or Illinois within two (2) years of hire and maintain residency throughout the duration of employment.
Knowledge and Skills
Knowledge of:
- Geography of service area
- Davenport Transit system operations, rules and regulations, including bus routes and schedules
- Safety principles and regulations applicable to bus operations
- Local traffic laws
- Customer service practices
- Proper bus safety and maintenance issue reporting
- Two-way radio procedures and codes
- Reading and interpreting bus routes and schedules
- Communicating politely and cooperatively with customers, co-workers and others in work interactions
- Establishing and maintaining effective work relationships with co-workers and other City employees
- Understanding and following detailed verbal and written instructions
- Interpreting traffic pattern flows and potential road hazards
- Maintaining basic records and completing reports
- Performing simple arithmetic computations
- Making quick decisions in time sensitive situations and managing multiple tasks simultaneously
Salary : $19 - $99
