What are the responsibilities and job description for the Communications Dispatcher position at City of Dearborn, MI?
Salary : $62,315.00 Annually
Location : Dearborn 48126, MI
Job Type : Full time
Job Number : 12002
Department : Police
Opening Date : 04 / 08 / 2024
Closing Date : Continuous
DISTINGUISHING FEATURES OF WORK
DISTINGUISHING FEATURES OF WORK :
This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty-four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work.
DUTIES AND RESPONSIBILITIES
Essential Job Functions (Functions essential to attaining job objectives) :
- Receives and transmits messages to and from police, fire and emergency medical units, as well as other local government and municipal communications units via two-way radio.
- Receives enhanced 9-1-1 emergency telephone calls for service; evaluates situation to determine appropriate response, and dispatches and advises appropriate response unit.
- Provides Emergency Medical Dispatching services.
- Communicates effectively with people of varying language and communications abilities.
- Communicates effectively during stressful telephone contacts, dealing effectively with hysterical, injured or disoriented callers.
- Operates the Computer Aided Dispatch (CAD) System and Mobile Data Terminal (MDT) using keyboard device in conjunction with dispatching police units.
- Operates the Law Enforcement Information Network (LEIN) computer system via keyboard.
- Participates in the Emergency Response Unit requiring on-call emergency response.
- Works shift assignments including frequent weekends and holidays.
- Demonstrates regular and predictable attendance.
Marginal Job Functions (Peripheral or incidental to primary job functions) :
KNOWLEDGE, SKILLS AND PHYSICAL REQUIREMENTS
GENERAL QUALIFICATIONS :
EXPERIENCE AND TRAINING / LICENSING REQUIREMENTS
PARTS AND WEIGHTS OF THE EXAMINATION :
Interview 100%
EXPERIENCE AND TRAINING REQUIRED :
Graduation from an accredited high school or GED equivalent. Supplemental course work or experience in the use of computers and related applications is helpful. 9-1-1 Dispatch experience desired.
POST EMPLOYMENT OFFER REQUIREMENTS :
Paid Time Off - 21 days / year as accrued
Holidays - 15 days / year
Defined Contribution (401a) plan - 20% vesting per year
Long term disability insurance
Life insurance at one times base pay
Health Insurance (80% City / 20% Employee cost sharing, or cash waiver)
Dental Insurance
Vision Insurance
Retirement Medical Savings Account - vesting after 5 years for City contributions
Supplemental life insurance coverage and other benefits options as provided by the cafeteria flexible benefits plan
Salary : $62,315
