IT Business Anlayst

Responsible for providing business relationship management between internal customers and Technology Services to understand technology goals and proactively identify opportunities, proposing existing technology solutions or translating needs into technical requirements for future systems.ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
DUTIES

• Meet with internal stakeholders to proactively discuss and identify needs and improvement opportunities; provide technology guidance and its efficient use.
• Develop and document technical requirements to be used in the procurement and implementation of future technology; ensure that business needs are clearly defined, understood, and accurately translated into technical requirements.  
• Present and advocate for existing technology solutions; address the department needs while ensuring efficient use of technology.
• Coordinate across internal customers, technical personnel, and leadership regarding all aspect of IT projects and service delivery
• Conduct quarterly customer meetings for assigned customer portfolio; facilitate effective conversations around IT services, updates, issues, and ongoing projects.
• Partner with internal stakeholders to articulate future technology proposals that provide data-driven analysis of long-term costs and benefits to the City of Denton associated with new technology.
• Provide a broad range of industry expertise and insight regarding best practices and advantages to incorporating technology.
• Perform life-cycle assessments on existing application systems.

SUPERVISORY/BUDGET RESPONSIBILITIES

• None.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor’s Degree from an accredited college or university in Business Administration, Computer Science, Business Relationship Management, or a related field; and,

• High School Diploma or equivalent; and,
• Five (5) years’ experience in application, systems support, or related field,

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of Citywide policies and procedures.
• Knowledge of Federal, State, and Local laws and/or regulations regarding governmental agency or industry information security, governance, risk and compliance practices and standards.
• Knowledge of technology trends, system analysis, and applicable information technology.
• Knowledge of IT operation processes including asset management, configuration management, incident management, and change management.
• Skill in moderate problem solving, identifying moderate-to-complex problems, and reviewing related information to develop and evaluate options and implement solutions.
• Skill in providing exceptional service to internal and external customers.
• Skill in active listening; giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
• Skilled in reading and comprehending highly technical or specialized materials.
• Skill at an advanced level with Microsoft Office 365 and other software systems necessary to complete work.
• Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions to problems that maintain compliance.
• Ability to monitor and collect data to assess accuracy and integrity, analyze data and use data-driven methods to evaluate alternatives.
• Ability to follow applicable rules, regulations, and governing standards, and ensure compliance systems of internal and external control.
• Ability to analyze, understand and effectively communicate between business requirements and technical design.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to motivate, mentor and manage teams through direct and indirect influence.
• Ability to gather and analyze data, draw conclusions, and present data and other information in a clear and logical manner.
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations. 
• Ability to simultaneously handle multiple tasks and changing priorities in an efficient and effective manner.

 
CONDITIONS OF EMPLOYMENT

• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification.

SAFETY

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting:  Lifting and carrying (no more than 10 pounds).
• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible 

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic 
• Paid Vacation Days and Paid Holidays
• Retirement Plan

EEO STATEMENT
The City of Denton is an equal opportunity employer. It is the City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
  
This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.

Salary : $91,978 - $119,579