What are the responsibilities and job description for the Lead Cashier position at City of Denton?
Responsible for supervising assigned, overseeing cash handling activities, and performance administrative duties.ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
City of Denton is an equal opportunity employer. It is City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DUTIES
- Supervises assigned staff, perform administrative duties at the front desk, including but not limited to, providing phone, electronic and face-to-face support to customers, booking parties and rentals, and preparing reports.
- Reconcile all cashier deposits, count, and verify the change fund, and balance cash drawers at the end of each shift.
- Respond to and resolve customer issues and requests in a courteous and professional manner; notify leadership immediately if not able to resolve customer concerns.
- Complete deposits and perform cash handling responsibilities including but not limited to, opening and closing procedures for guest service staff .
- Assist manger with scheduling staff and monitoring facility staff operating costs.
- Assist with maintaining cleanliness and organization of all admissions areas including but not limited to, entryway, front desk, and admissions office.
- Serve as a cashier, as needed.
- Assist with selection, training, supervising, and evaluating staff; recommend assignment/assignment change, retention, discipline, and dismissal.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS
- Two (2) years’ experience in high volume cash handling, customer service, or related field; and,
- Three (3) months of supervisory experience in customer service,
OR
- Any combination of related education, experience, certifications, and licenses will result in a candidate successfully performing the essential functions of the job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Knowledge of applicable Federal and State laws regarding Parks and Recreation.
- Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.
- Skill in providing exceptional service to internal and external customers.
- Skill in interpersonal relationships, including using tact, patience, and courtesy.
- Skill in performing basic mathematical calculations with accuracy.
- Skill in operating 10-key adding machines and cash registers.
- Ability to balance a cash drawer.
- Ability to motivate children and provide appropriate guidance and behavior management.
- Ability to take charge and identify solutions quickly in emergency situations.
- Ability to lead and motivate others.
- Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
- Ability to establish and maintain effective interpersonal relationships.
- Ability to handle difficult and stressful situations with professional composure and confidentiality.
- Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
- Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.
- Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to prepare and maintain reports.
- Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
- Must pass a drug test, criminal history background check, and social security number verification.
- Must pass a physical examination.
- Must be able to complete the City of Denton Cash Handling Training by the designated timeframe outlined for program.
- Must be at least seventeen (17) years of age.
- Must acquire job specific certifications as determined by program.
- Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
- Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.
- Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor.
- Safety Sensitive (Subject to random drug testing): No
- Tools/Equipment Used: Standard office equipment, including computer and peripherals; cash registers, safe, calculator, and 10-key adding machines.
- Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
- Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
- Lifting: Lifting no more than 50 pounds and carrying no more than 25 pounds.
- Environment: Works inside and outside with exposure to inclement weather, climate-controlled environment, noise, debris, odor, and chemicals; occasionally requires irregular and/or prolonged hours.
- Travel: Travels to City of Denton buildings and professional meetings as required.
- Attendance: Regular and punctual attendance at the worksite is required for this position.
- Must be able to work overtime or outside of normal business hours, as required.
- Must be available for position trainings during the designated timeframe outlined for program.
- Must be able to work the designated summer seasonal program schedule, dates will adjust annually, Sunday – Saturday, 7 days per week with shift times varying between 7:00 am and 12:00 am (midnight).
- Must work the Citywide special event, date will adjust annually.
- Must be able to complete the City of Denton Cash Handling Training by the designated timeframe outlined for program.
- Must be able to work on a rotating schedule seven (7) days per week.
- Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
- Inclusive
- Collaborative
- Service-Oriented
- Strategically Focused
- Fiscally Responsible
City of Denton is an equal opportunity employer. It is City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
ADA/EOE/ADEA
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
Salary : $20 - $22
