What are the responsibilities and job description for the Library Assistant (half-time) - Information Services position at City of Des Moines, IA?
Distinguishing Features of the Class
Under the direction of the library manager, provides excellent customer service to the community along with information and readers’ advisory services. Does related professional and clerical work as required. This position is twenty (20) hours per week and requires regular evening and weekend hours.
Acceptable Experience and Training
- Bachelor's degree from an accredited college
- Excellent customer service skills with all ages
- Successful experience working with children and/or young adults
- Experience in a public library setting is desired
- Bilingual in English/Spanish preferred
Required Special Qualifications
Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.
Essential Physical Abilities
- Sufficient clarity of speech and hearing to be able to communicate effectively.
- Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
- Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard.
- Sufficient mobility to be able to transport materials and equipment.
- Knowledge of library policies and procedures.
- Knowledge of a broad range of reference and readers' advisory materials.
- Knowledge of general clerical methods and procedures.
- Skill in using current library technology and automated systems.
- Skill in selecting appropriate materials for patrons of all ages.
- Skill in interpreting library resources and services to the public.
- Ability to keep records and files and compile reports.
- Ability to assist in instructing and training support staff.
- Ability to work in a team environment.
- Ability to establish and maintain effective relationships with others.
- Ability to provide outstanding customer service.
- Ability to stoop and reach well enough to retrieve materials from the shelves.
Examples of Essential Work (Illustrative Only)
- Uses English and Spanish, both in verbal and written communications appropriately to library users.
- Interviews library users carefully to determine what information is required and provides clear, accurate and timely answers to all inquiries.
- Answers information and readers' advisory questions in-person, by phone, and by electronic means.
- Uses social media as directed to promote library services and activities.
- Trains patrons in use of online catalog and various databases.
- Checks out and receives materials.
- Manages interactions with difficult customers with tact and diplomacy.
- Prepares bibliographies and participates in collection development.
- Participates in planning and organizing work within the department.
- Presents programs, book talks, and library tours.
- Assists in planning displays and exhibits.
- Reads professional literature and attends conferences to keep informed of developing library practices and issues.
Send resume, letter of application, and unofficial transcripts to Deputy Director Jon Hobbs (jthobbs@dmpl.org), 1000 Grand Avenue, Des Moines, IA 50309. Applications from candidates must be received by 5:00 pm, April 14, 2025.
Current employees or those who have applied in the last year who have their transcript and resume on file do not need to resubmit those two items at this time. However, you must contact Jon Hobbs via email or hard copy of interest in this position before the closing date and time.
