Library Substitute (Professional)

Distinguishing Features of the Class

Under general direction, provides information and readers' advisory services in a variety of library locations as needed. Does related professional and clerical work as required. Must have own transportation. Hours vary. Must be available for weekday daytime, evening, and weekend hours.

Acceptable Experience and Training

Bachelor’s degree from an accredited college. Successful customer service experience in public library work or related field is desired. Master’s degree in Library and Information Science is preferred. Spanish/English bilingual verbal and written skills are preferred.

Required Special Qualifications

Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.

Essential Physical Abilities:

• Sufficient clarity of speech and hearing, with or without reasonable accommodation, to be able to communicate effectively.
• Sufficient vision, with or without reasonable accommodation, to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
• Sufficient manual dexterity, with or without reasonable accommodation, to be able to access relevant library materials and operate a keyboard.
• Sufficient mobility, with or without reasonable accommodation, to be able to transport materials and equipment.

• Knowledge of library policies and procedures.
• Knowledge of a broad range of reference and readers' advisory materials.
• Knowledge of general clerical methods and procedures.
• Skill in using current library technology and automated systems.
• Skill in interpreting library resources and services to the public.
• Ability to keep records and files and compile reports.
• Ability to work in a team environment.
• Ability to adapt to a variety of work environments and changing schedules.
• Ability to establish and maintain effective relationships with others.
• Ability to provide outstanding customer service.
• Ability to stoop and reach well enough to retrieve materials from the shelves.

Examples of Essential Work (Illustrative Only)

• Provides exemplary customer service to library patrons.
• Answers information and readers' advisory questions.
• Trains patrons in use of online catalog and various databases.
• Checks out and receives library materials.
• Manages interactions with customers with tact and diplomacy.
• Works in a variety of locations on an on-call schedule.
• Substitutes as lead for story times, teen programs, and adult programs.