Utility Billing Clerk

Position: Utility Billing Clerk

Department: Public Utilities

Compensation: $25.96-$34.01

Hours: Full-time

Application Deadline: Monday, April 28, 2025, at 4:30 PM

Position Overview: The City of Detroit Lakes is seeking a motivated and detail-oriented Utility Billing Clerk to join our team. This individual will be responsible for various clerical, customer service, and administrative tasks essential for billing and accounting of public utility services.

Key Responsibilities:

• Balance and process cash receipts, prepare bank deposits, and reconcile manual and automated totals.
• Prepare correspondence, reports, and memoranda ensuring accuracy and completeness.
• Manage incoming and outgoing mail, maintain postage equipment, and ensure office supplies are stocked.
• Provide front desk coverage, manage phone inquiries, and assist walk-in customers.
• Setup ACH transactions, handle late/delinquent notices, and assist in resolving billing disputes.
• Accurately record utility payments, balance customer payments, and process credit card transactions.
• Update and maintain utility billing records, monitor consumption irregularities, and coordinate meter reading activities.
• Perform data entry for permits, licenses, and invoices; assist with municipal accounting tasks.

Required Skills & Qualifications:

• Associate Degree in Accounting, Business, or a related field; or an equivalent combination of education and relevant work experience.
• Minimum of three years' experience in billing, collections, customer service, or a related field.
• Proficiency in Microsoft Office Suite (Access, Outlook, Excel, Word).
• Strong mathematical, bookkeeping, and analytical abilities.
• Effective communication and customer service skills, with the ability to handle challenging interactions professionally.
• Valid driver’s license required.

Physical & Work Environment:

• Primarily office-based with frequent sitting, standing, bending, and keyboarding.
• Occasional lifting up to 25 pounds.
• Regular exposure to computer screens and office equipment.

Core Competencies:

• Commitment to teamwork, excellence, and integrity.
• Ability to maintain positive working relationships internally and externally.
• Innovation in identifying improved methods or technologies.
• Professional representation of the City of Detroit Lakes.

The City of Detroit Lakes offers a supportive working environment with excellent benefits and professional development opportunities.

Application Deadline:

• Submit your Cover Letter, Resume, and Employment Application on our city website by 4:30 PM on Friday, April 28, 2025 at https://cityofdetroitlakes.com/employment to be considered.

For additional questions, please contact our HR Director, Deon Strapp, at dstrapp@cityofdetroitlakes.com.

The employment application, detailed benefits information, and complete job description are available online at https://cityofdetroitlakes.com/employment.

Note: Employment background investigation, drug, and alcohol testing may be conducted.

The City of Detroit Lakes is proud to be an Equal Opportunity Employer.