OPERATIONS MANAGER

JOB SUMMARY

The Operations Manager performs technical, administrative, and professional work with the planning and coordination of municipal operations. The incumbent’s work entails dealing with political, confidential and sensitive issues requiring a high degree of discretion, tact and professionalism.

ESSENTIAL JOB FUNCTIONS                                                                                             

Parks and Recreation

• Provides analysis and recommendations to the Parks and Recreation Director regarding the work of city operations to support efficiency and effectiveness of service delivery
• Update employee handbook and instructs in work methods, rules and standards
• Conducts special investigations at the request of the Director
• Maintains records of permitted projects and other necessary items.
• Performs necessary tests as specified to insure proper construction methods have been employed.
• Create an inventory database to help facilitate best purchasing practices
• Assists the Director with management of capital projects
• Maintaining/tracking project status; assign/track status of key actions/tasks; keep leadership informed on status
• Listens to and addresses citizens’ questions regarding  service        complaints  and problems
• Exercises independent discretion and independent judgment regarding the daily staffing needs of department staff
• Oversight of departmental grant programs, accreditation and overall access
• Composes, prepares and reviews a variety of memorandums, correspondence, reports and data analysis documents
• Schedules and/or participate in various municipal meetings, committee meetings, special events, or other official functions. Please note: meetings may occur before or after normal business hours
• Reviews, processes, inputs payment of vendor invoices and other accounts payable; contacts vendors with questions and responds to vendor inquiries and concerns;
• Performs other related duties as required

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS 

Requires a Bachelor’s Degree in Public Administration, Public Policy, Business, Economics, Communications or a related field; two (2) years of local government experience or related experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the activities and functions of municipal government
• Knowledge of public information and public relations techniques
• Knowledge of basic management principles and practices;
• Knowledge of city organization and functions of the various departments in the city;
• Knowledge of principles and practices or record keeping and records management;
• Knowledge of principles and practices of customer service;
• Knowledge of current office procedures, methods, and equipment including computers and supporting software applications;
• Skilled in the operation of office equipment including computers and supporting word processing, spreadsheet and database applications;
• Skilled in accurate oral and written communication
• Skilled in presentation
• Ability to learn, understand and apply the concepts, practices and procedures of the department
• Ability to pay close attention to details
• Ability to handle several projects simultaneously
• Ability to plan, organize and promote municipal activities, special events and other programs
• Ability to evaluate effectiveness of program activities
• Ability to analyze and organize data and prepare records and reports
• Ability to understand and follow quickly regarding oral and written instructions
• Ability to prepare clear and concise reports and maintain accurate records
• Ability to maintain alphabetical and chronological files
• Ability to work independently without specific instructions
• Ability to establish and maintain effective working relationships with City employees and work in a collaborative manner with others at various levels within the organization
• Ability to deal with the public in an effective and courteous manner and provide excellent customer service

PHYSICAL DEMANDS

The work is medium work and requires feeling, fingering, grasping, handling, hearing, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, talking, visual acuity, and walking.

WORK ENVIRONMENT        

The incumbent works in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.