Communications Technician/911 Dispatcher - Lateral April 2025

Class Concept

Are you looking to make a difference every day, with each call that you answer? Apply now to be part of our 911 emergency communications team that assists in saving lives, protecting property and serving the public in their time of need. The City of Dublin is accepting applications for an exciting and fulfilling career in emergency communications. To learn more about being a dispatcher, click on in this Recruitment Video and to learn more about our center, click on this Recruitment Video

This posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted.

Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam. The posting can be accessed here: bit.ly/NRECCApp

• Opportunity to earn premium-free medical, dental, and vision benefits
• Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
• Healthy By Choice Wellness Program
• Employer-provided Life Insurance
• Vacation, Sick, and Personal Leave
• Longevity Pay after just four years
• Tuition Reimbursement
• Employee Assistance Program and Peer Support Program
• Dublin Community Recreation Center Membership (Employee and their spouse)
• Deferred Compensation (optional retirement program)
• Ohio Public Employees Retirement (14% employer matching program)

Examples of Duties

Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.

Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.

Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.

Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.

Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions.

Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.

Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.

Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.

Other duties as assigned.

Typical Qualifications

This posting is for lateral candidates only. To be considered a lateral, candidates must be a911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted.

Possession of a High School Diploma or GED

Must be at least 18 years of age at the time of application.

Must be a United States Citizen or United States Permanent Resident.

Physical Requirements:
Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.

Ability to transmit information verbally clearly, concisely, and accurately.

Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.

Necessary Special Requirements:
Ability to acquire and maintain LEADS and NCIC certification.

Possession of a valid driver's license.

Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)

Other Requirements:
Successful completion of all phases of the selection process before appointment.

Successful completion of the communications technician training program.

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.

Compliance with training directives established by supervisory/managerial personnel.

Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.

Core Competencies

Composure: Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Can task switch based on priority.

Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process.

Problem-Solving: Uses logic and methods to solve, complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Priority Setting: Spends his/her time and the time of others on what’s necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.

Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.