Recreation Operations Coordinator

Class Concept

Under the direction of the Recreation Operations Supervisor, oversees and manages the operations, staffing, schedules, supply ordering and maintenance of the on-site babysitting room, the Hub/Teen center and gymnasium for the Dublin Community Recreation Center (DCRC). Provides a high level of customer service when responding to customer inquiries and/or complaints.

Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities: Supervises part-time/seasonal staff.

Examples of Duties

• Leads in supervision of part-time/seasonal staff, including recruitment, development, certification, performance evaluation, scheduling, training and discipline.

• Responds to initial complaints or program issues with public and/or patrons; uses discretion when directing issues or complaints to appropriate supervisor or administrator.

• Oversees the operations of the gymnasium, including developing the gym schedule in collaboration with programmers and contractors, organizing open play times, and coordinating maintenance and repair of equipment.

• Makes program area-specific budget recommendations and administers a portion of the budget.

• Coordinates recreational programs, classes, and/or activities; evaluates programs, classes and activities utilizing feasibility assessments and recommends program changes; administers programs including scheduling of staff, equipment and supplies, facility and logistical planning.

• As part of the Operations team, the Coordinator is expected to maintain a working knowledge of Manager-on-Duty responsibilities and skills to assist in that role as needed.

• Ability to work a schedule, which includes evenings and weekends, as needed.

• Performs other related duties as assigned.

Typical Qualifications

Minimum Qualifications

• Bachelor's degree in Recreation Management. Recreation & Leisure Studies, Physical Education, Exercise Science, or other relevant field and some experience in the Recreation industry or similar industry including supervisory experience; OR any equivalent combination of education and experience.
• Primary responder: The successful candidate must be certified in American Red Cross CPR, AED, First Aid, and Oxygen Administration within 30 days of appointment.
  • Employee is required to participate in periodic skill check challenges and must demonstrate certification competency at all times.
• Good written and verbal communication skills.
• Good organizational skills.
• Good conflict resolution skills.

• Ability to operate standard office equipment in performing essential functions of work (personal computer, fax, copier, telephone).
• Ability to exchange information with co-workers and citizens through use of email system, the telephone, and in-person interactions.
• Ability to occasionally lift and move objects weighing up to 10-15 lbs.
• Ability to enter data into computer system in a sustained manner.

• Valid driver’s license.

• Demonstration of the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, and Dedication to Service.
• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Creativity: Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Directing Others: Is good at stabling clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.

Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and /or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.