Service Manager (Outdoor Pools)

Class Concept

Under the direction of the Membership Services Coordinator, the Outdoor Pool Service Manager handles the operation of the front desks located at the Dublin Community Outdoor North and South Pools.

• A flexible scheduling process is utilized with a variety of shifts available.
• The nature of this position may require the successful candidate to work a variety of hours including days, evenings, weekends, and holidays.
• The successful candidate must be available to begin work in late May and average 10-15 hours per week through Labor Day.

• Refer a Friend Bonus Program ($50 per successful employee referral)
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• 20% discount on classes and free textbooks at Franklin University
• Fostering Internal Talent (FIT) Program offering incentives, training, and team building
• Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
• The City maintains the cost of team member certifications and training time is paid($40.00-$100.00 value). All certifications achieved belong to the team member.
• Employee recognition and appreciation events throughout the summer
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Uniforms provided
• Career mapping and growth opportunities

Examples of Duties

Duties of the Outdoor Pool Service Manager include, but are not limited to:

• Responsible for the day to day operations of the front desks located at our outdoor pool facilities
• Scheduling, payroll approval and overall management of outdoor front desk staff
• Training staff on how to properly use and operate the front desk and adhere to policies/procedures
• Ensuring staff are properly trained on all relevant computer software and cash handling/deposit protocols
• Ability to troubleshoot with front line staff during operating hours
• Collaboratively work with Concession Manager and/or Pool Managers
• Ensuring customer service standards are met

Typical Qualifications

Minimum Qualifications

• Must be at least 18 years of age by May 24, 2025
• Possession of a valid driver’s license
• At least one (1) year of customer service/management experience
• Ability to effectively and courteously communicate with the public

• Prior experience with the City of Dublin in one or more of the following areas: Outdoor Pool Front Desk, Outdoor Pool Concessions, DCRC Front Desk
• Experience with RecTrac software
• Experience managing a team of 10-15 staff members
• Significant experience in a similar role

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.

• Refer a Friend Bonus Program ($50 per successful employee referral)
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• Fostering Internal Talent (FIT) Program offering incentives, training, and team building
• Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
• The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member.
• Employee recognition and appreciation events throughout the summer
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Uniforms provided
• Career mapping and growth opportunities
• The City of Dublin has partnered with Franklin University to make it easier than ever for you to achieve your education goals. The partnership provides the following educational benefits to ALL City of Dublin employees (full-time, part-time and seasonal employees):
  • Tuition Benefit – All City of Dublin employees are eligible to save 20% on tuition for Franklin University associate, bachelors, masters or graduate certificate programs
  • Free books – Get your textbooks for free! The Franklin University Bookstore will mail textbooks to registered students beginning 3 weeks prior to the start of courses, so make sure to register early. Some courses include embedded electronic textbooks with fees charged upon registration. These fees will be waived. Please allow up to 4 weeks from the start of your course for this fee to be removed from your account.
  • No Tuition Deferment Fee – You may defer tuition payments to the end of the trimester at no charge! You will need to apply for tuition deferment each term through your Franklin student portal.