What are the responsibilities and job description for the Community Outreach and Public Communications Coordinator position at City of Dubuque?
JOB
The Community Outreach and Public Communications Coordinator for the Carnegie-Stout Public Library will be an individual who is passionate about reaching individuals to promote library services, programs, and events. This position will also help develop and implement the library’s overall marketing plan and strategy to increase the community’s awareness of library services and programs. This position will work closely with the director and management team on marketing, public relations, outreach services, volunteer supervision, strategic planning, and more.
EXAMPLE OF DUTIES
Job Duties: Plans, creates, and deploys library promotion material and products disseminated via social media, website, physical format, and local mediaEstablishes and executes a public relations plan for the library that leverages various platforms to better inform the public of the library’s servicesPromotes public awareness of the library by creating connections with community groups and organizationsCoordinates outreach at community events, prepares and presents public presentations, and maintains good public relations with the community, including networkingAct as a representative for the library with various partner organizations such as the Friends of the Library, the Library Foundation, or othersOversees on-boarding and assigning duties to library volunteers, coordinating with other library staff, including volunteer training, application process, and volunteer recognitionWorks with library leadership team to assess library services for all ages, contribute to library strategic planning, and strategize ways to improve library services for the community. Works with library staff to communicate and market opportunities for public education and giving opportunities.Produce professional graphic design and publication layout work across various publication tools including newsletters, social media, website design, press releases, and other informational pieces for both print and electronic media. Develop and oversee a brand/style guide for brand awareness, ensuring communication and marketing materials are consistent. Knowledge, Skills and Abilities: Customer and Personal Service -?Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Active Listening - Listening to others, not interrupting, and asking good questions.Deductive and Inductive Reasoning - Coming up with general rules and answers from lots of detailed information and using them to solve problems.Computers and Electronics -?Knowledge of electronic equipment, computer hardware and software, including applications and programming. Library Services – Knowledge of public library services principles, practices and processes.Critical Thinking, Analysis, Complex Problem Solving and Decision Marking – Analyzing problems, thinking about the pros and cons of different ways to solve a problem, and identifying/implementing solutions. Figuring out how a system/process should work, measuring how well it’s working and how to improve it to arrive at equitable outcomes. Use deductive and inductive reasoning to solve problems. Create new and original ideas.Administration and Management - Knowledge of business and management principles involved in resource allocation, human resources, leadership technique, supervision, training, performance evaluation, and coordination of people and resources, and planning. Changing what is done based on other's actions. Skills in confidentiality.
The Community Outreach and Public Communications Coordinator for the Carnegie-Stout Public Library will be an individual who is passionate about reaching individuals to promote library services, programs, and events. This position will also help develop and implement the library’s overall marketing plan and strategy to increase the community’s awareness of library services and programs. This position will work closely with the director and management team on marketing, public relations, outreach services, volunteer supervision, strategic planning, and more.
EXAMPLE OF DUTIES
Job Duties: Plans, creates, and deploys library promotion material and products disseminated via social media, website, physical format, and local mediaEstablishes and executes a public relations plan for the library that leverages various platforms to better inform the public of the library’s servicesPromotes public awareness of the library by creating connections with community groups and organizationsCoordinates outreach at community events, prepares and presents public presentations, and maintains good public relations with the community, including networkingAct as a representative for the library with various partner organizations such as the Friends of the Library, the Library Foundation, or othersOversees on-boarding and assigning duties to library volunteers, coordinating with other library staff, including volunteer training, application process, and volunteer recognitionWorks with library leadership team to assess library services for all ages, contribute to library strategic planning, and strategize ways to improve library services for the community. Works with library staff to communicate and market opportunities for public education and giving opportunities.Produce professional graphic design and publication layout work across various publication tools including newsletters, social media, website design, press releases, and other informational pieces for both print and electronic media. Develop and oversee a brand/style guide for brand awareness, ensuring communication and marketing materials are consistent. Knowledge, Skills and Abilities: Customer and Personal Service -?Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Active Listening - Listening to others, not interrupting, and asking good questions.Deductive and Inductive Reasoning - Coming up with general rules and answers from lots of detailed information and using them to solve problems.Computers and Electronics -?Knowledge of electronic equipment, computer hardware and software, including applications and programming. Library Services – Knowledge of public library services principles, practices and processes.Critical Thinking, Analysis, Complex Problem Solving and Decision Marking – Analyzing problems, thinking about the pros and cons of different ways to solve a problem, and identifying/implementing solutions. Figuring out how a system/process should work, measuring how well it’s working and how to improve it to arrive at equitable outcomes. Use deductive and inductive reasoning to solve problems. Create new and original ideas.Administration and Management - Knowledge of business and management principles involved in resource allocation, human resources, leadership technique, supervision, training, performance evaluation, and coordination of people and resources, and planning. Changing what is done based on other's actions. Skills in confidentiality.
