What are the responsibilities and job description for the Lead Library Assistant position at City of Dubuque?
GENERAL SUMMARY: Under the supervision of the Circulation Supervisor, assists in the supervision of all operations of the Circulation Activity and interprets library policy concerning the circulation of library materials, the collection of fines and fees and related work as required.
DISTINGUISHING FEATURES OF THE CLASS: Work is performed with considerable independence within established standards and guidelines.
Assists Circulation Supervisor in the planning, organizing and management of the work of the Circulation Activity;
Supervises and trains the Library Assistants assigned to the Circulation Activity;
Trains, schedules, and assists in the supervision and evaluation of Circulation Activity staff;
Coordinates patron registration in the library computer system, maintains computer records for patrons, (including contracting cities and Open Access) overdue items, fines, bills, loss of materials, suspension of borrowing privileges and supervision of the reserve system;
Prepares cash reports, and daily deposit slips as needed;
Keeps statistics and prepares monthly and quarterly reports as necessary;
Interprets library policies to staff and patrons; and,
Continually works to identify ways to increase awareness and access of library materials and services.
KNOWLEDGE, SKILLS AND ABILITIES:
Library Service Delivery: Work will involve public service to patrons in person, by telephone or electronically; checking books in and out; registering patrons for library cards; patron orientation; answering the telephone; collecting fines and fees; operating the computerized library system; receiving and handling complaints/problems; notifying holders of overdue materials, and placing reserves.
Values and Mission: Knowledge of the mission, purpose and policies of the library; demonstrated ability to follow a management philosophy that is input oriented and values problem solving and the development of partnerships; a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork;
Interpersonal Relationships: knowledge of good customer service principles with an ability to deal pleasantly and effectively with both the public and library staff as well as establish and maintain effective working relationships with employees and the general public; ability to respond to customer inquiries in a courteous and professional manner.
Supervisory: Knowledge of supervisory principles; ability to plan, supervise and coordinate the activities of employees;
Office Equipment and Technology: Knowledge of the operation of a cash register and computer applications, particularly Microsoft Office Suite; skill in the use of word processing and spreadsheet software applications.
Monetary Transactions: Knowledge of cash handling procedures;
Effective Communication: Communication ability to communicate effectively, both orally and in writing;
Resourceful: Ability to exercise independent judgment and use resourcefulness and tact in solving problems;
Attention to Detail/Organization: Ability to maintain detailed records and files;
Oral and Written Comprehension: Ability to understand and carry out oral and written instructions;
MINIMUM QUALIFICATIONS:
At least two (2) years of customer service experience
Supervisory or lead work experience
Or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.
PREFERRED QUALIFICATIONS:
Experience or coursework in the library science field
Physical Requirements: Procedures require the physical ability to bend, lift, and stoop, as well as the ability to lift and carry boxes or other objects weighing 25-30 lbs each or push carts weighing up to 50 pounds each
Work Schedule: Employee may work variable hours including evenings and weekends.
FLSA STATUS: Non-Exempt
Salary : $23 - $30
