Library Assistant (Part time)

• Public service to patrons in person, by telephone or letter/notice

• Check books in and out

• Register patrons for library cards

• Patron orientation

• Answer the telephone

• Collect fees

• Operate the computerized library system

• Receiving and handling complaints/problems

• Notify holders of overdue materials

• Work with patrons in using projectors, sound equipment, cameras, and other digital media.

• Work with patrons to instruct in the use of digital equipment as well as troubleshooting the equipment as needed

• Use and troubleshoot laptop computers and multiple different tablet models, including knowledge of the operating systems of Windows and Mac platforms

• Teach patrons to use wireless devices and help them connect to the library’s Wi-Fi, as well as trouble shoot CSPL and patron personal devices relating to connectivity

• Use, troubleshoot, and assist patrons with creative equipment, such as sewing machines, jewelry makers, button makers, press printers, etc.

• Office work may include processing, typing, data entry, word processing, recording and file maintenance routines associated with patron files; notices of overdue library materials; patron registration and library cards; sorting and routing of library mail and newspapers; preparing letters and reports; basic bookkeeping; inventory; and operating a cash register.

KNOWLEDGE, SKILLS AND ABILITIES:

Digital Technology - Knowledge of and experience with computers and computer software, particularly digital technology; ability to operate the computerized library catalog; check materials in and out; run reports.

Problem Solving – Ability to receive and handle complaints and problems from both internal and external customers.

Customer Service - Ability to relate to, work pleasantly with and communicate effectively with co-workers and the public.

Confidentiality - Ability to treat information with confidentiality.

Productivity - Ability to work independently, without constant supervision, to remain focused, and to be self-motivated.

Instructions - Ability to follow oral and written instructions.

Collaborative Leadership - Demonstrated ability to follow a management philosophy that is input oriented and values equity, problem solving and development of partnerships; demonstrated ability to work effectively as a member of a team; desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

MINIMUM QUALIFICATIONS:

• Customer service experience;

• Experience using computers for clerical activities such as data entry, word processing and preparing spreadsheets; experience with digital technology across multiple platforms;

• Possession of a high school diploma or its equivalent;

• or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.

PREFERRED QUALIFICATIONS:

• Experience working with a diverse workforce and population.

• Experience in a Library setting.

Salary : $21 - $27