Trash/Recycle Customer Service Specialist

Description

Join our Public Works team and be a friendly face and helpful voice for Durango residents. We are looking for a Customer Service Specialist to provide prompt, professional customer service by answering questions about utility bills, processing payments, and helping residents understand our Trash & Recycling regulations. You’ll use multiline phones and specialty software to support efficient and effective service delivery.

Essential Job Duties

What You’ll Do in This Role:

• Provide prompt and professional customer support by phone, email, and in-person interactions.
• Explain billing details and respond to customer questions with clear, helpful solutions.
• Process and balance daily payments.
• Prepare utility billing reports.
• Research payment discrepancies and follow established procedures for corrections.
• Develop and maintain comprehensive knowledge of utility billing processes and software.
• Independently manage office tasks, including correspondence, filing, and equipment operation.
• Assist with public drop-off services, process various payments, issue receipts, and address customer inquiries.
• Prepare and dispatch work orders.
• Clearly explain the City’s Trash and Recycling rules and regulations to residents.
• Communicate effectively with other City departments and divisions.
  
  

Minimum Qualifications

You Have:

• A high school diploma or GED equivalent.
• Two or more years of customer service experience.
• Experience accepting and recording payments.
• Skill in communicating clearly and concisely, both verbally and in writing.
• Knowledge of modern office procedures, methods, computer equipment, and specialized software.
• Strong attention to detail and accuracy in all work, including data entry, record keeping, and financial transactions.
• Commitment to providing excellent customer service.
  
  

Supplemental Information

What We Can Offer You

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts.
• Reimbursement for job-related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non-profit organizations.
  
  

To view the full job description, click here.

Belong At The City Of Durango

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

City of Durango's Indigenous Land Acknowledgement