What are the responsibilities and job description for the Assistant Director of Core Services (Department of Solid Waste Management) position at City of Durham, NC?

Salary : $104,793.00 - $167,661.00 Annually

Location : Durham, NC

Job Type : Full time with benefits

Job Number : 25-05256

Department : Solid Waste

Opening Date : 01 / 13 / 2025

Closing Date : 2 / 10 / 2025 11 : 59 PM Eastern

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Located in the Research Triangle Park region, Durham is the fourth-most populous city in North Carolina, with a population of 296,186. The City of Durham Department of Solid Waste Management (SWM) invites qualified candidates to submit their application for the position of Assistant Director of Core Services, a senior leadership role within SWM with responsibilities for overseeing and managing the daily operations of all solid waste services, facilities, and programs within the department. The City of Durham SWM identifies its "core services" as : curbside collection services for municipal solid waste, recycling, yard waste, bulky items, and food waste (pilot project); delivery and repair of city-issued curbside carts; and management of the city's waste disposal and recycling center (WD & RC), including a convenience center, transfer station, yard waste processing site, and aerated static pile composting operation. The department is also dedicated to developing and growing programs and services to reduce and reuse, as well as recycle materials from the waste stream, with a focus on environmental sustainability.

Hiring Range : $111,780.00 - $145,309.00

Workday / Hours : Monday - Friday / 7 : 30am to 4 : 30pm

This position plays a critical role in ensuring efficient and effective services delivery, operational excellence, and strategic growth management as the city continues to grow and expand. The Assistant Director of Core Services will champion efforts in data management and route optimization and implement new projects and initiatives to enhance the department's performance. The position is one of two Assistant Director positions in SWM and works closely with the Assistant Director of Finance and Administration and the department director.

Duties / Responsibilities

Operational & Departmental Leadership : Oversee the day-to-day operations of 100 employees responsible for collection, processing, and management of waste, recyclables, and yard waste. Work with Assistant Director or Administration and Finance to ensure fiscal stewardship and manage the department's operational budget, staffing, and resources to optimize service efficiency for all core services and programs.
Data Management & Reporting : Create, track, analyze, and report all operations data related to service delivery, performance metrics, and project outcomes. Present data-driven insights to inform decisions and improve operational efficiency.
Route Rebalancing & Optimization : Lead internal teams in the implementation of periodic route rebalancing efforts to optimize collection routes in response to service demand and geographic growth within the city.
Strategic Growth Management : Develop and implement strategies to accommodate the City's rapid growth, ensuring that solid waste services can effectively expand and scale up as needed. Analyze current operational capacities and recommend improvements to support long-term growth based on best practices, trends, and emerging technologies.
Project Management : Manage and implement new projects or initiatives related to solid waste operations, ensuring alignment with departmental goals and objectives. Oversee project timelines, resource allocation, and successful execution from concept through completion.
Compliance & Safety : Ensure compliance with all federal, state, and local policies and regulations related to solid waste management, environmental sustainability, and workplace safety. Implement and monitor safety programs to ensure the well-being of staff and the community.
Team Leadership : Supervise, mentor, and provide direction to division managers and supervisors. Foster a culture of continuous improvement, professional development, and high performance within the operations team.
Stakeholder Collaboration : Collaborate with other City departments, external stakeholders, and community partners to enhance service delivery and maintain strong relationships. Serve as a key liaison to the City's Communications department to ensure accurate, timely dissemination of information to the public, and / or external agencies; serves on internal and external committees; represents the department at meetings, proceedings, and conferences; provides consultation in areas of expertise; and responds to high-visibility and complex issues.

Skills / Abilities

Decision making and implementation based on best practices, trends, and emerging technologies.

Critical thinking, problem solving, and analysis.

Conflict resolution and negotiation strategies.

Effective written and oral presentation skills.

Project management.

Contract administration.

Customer service.

Communicates clearly, both orally and in writing, creating and delivering reports and presentations.

Buddgeting and fiscal management.

Strategic planning.

Minimum Qualifications & Experience

Bachelor's degree in public administration, Environmental Management, Business Administration, or a related field.

At least nine (9) years of progressively responsible related experience in solid waste management.

Professional experience in a leadership or management role.

This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event.

Additional Preferred Skills

Master's degree.

Strong understanding of solid waste operations, route optimization, and data management.

Demonstrated experience managing facilities and operational projects.

Proven ability to analyze operational data and make data-driven recommendations and decisions.

Excellent project management skills, with experience implementing large-scale initiatives.

Knowledge of regulatory compliance and safety standards in waste management.

Strong leadership and communication skills, with the ability to effectively manage teams and collaborate across departments.

Experience with municipal solid waste management in a growing urban environment.

Knowledge of route rebalancing software and systems.

Familiarity with sustainability and environment impact reduction strategies in waste management.

Supervising and evaluating staff performance to include training, mentoring, coaching and overseeing staff development.

Proven ability to manage projects and programs from initiation to completion.

Knowledge and awareness of industry standards trends, solutions and best practices.

Managing budgets and allocations of resources to achieve strategic objectives.

Exercising political judgment, tact and diplomacy

Interpreting and applying laws, codes, regulations, standards and policies.

Experience with waste diversion / circular economy strategies, programs and or / services.

Possess or obtain Solid Waste Association of North America (SWANA) certification within one year of employment.

Benefits - General Full-Time Employees

12-13 paid holidays per year

13 standard work days of vacation per year

13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

2 weeks paid military leave per year

Medical, dental, vision, and supplemental life insurance plans

State and City retirement plans

Short and long term disability plans

Paid temporary disability leave for specified conditions

City contribution of 13.6% into the N.C. State Retirement System

Paid funeral leave

Employee Assistance Program - personal and family counseling

Paid life insurance equal to annual salary

48 hours for volunteer work each year

4 hours parental leave each year

Workman's Compensation Insurance

457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

401(k) retirement plan (5.0% of salary)

State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

401(k) retirement plan (5.0% of salary)

State retirement plan effective first day of the month following date of hire

Health insurance effective first day of the month following date of hire

Dental and life insurance, after one year of service

Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Where did you first hear about this opportunity?

City of Durham Website

Walk in

Job fair

Employee referral

Professional organization

Please list the organization in "other" box below

Internet posting

Please list the specific web site in the "other" box below

Craig's List

Facebook

GlassDoor

governmentjobs.com

Monster.com

Employment Security Commission

Magazine / Newspaper

Other

If you listed "other" above please give specific web site, organization, or publication.

Please select your highest level of COMPLETED education.

Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

High School Diploma or Equivalent (GED, HiSET, TASC)

Associates Degree

Bachelor's Degree

Master's Degree

Doctoral Degree (PhD, Juris Doctorate)

If you have a bachelor's degree or higher level of education, is your degree in public administration or a directly related field?

I have no bachelor's degree.

How many years of progressively responsible related experience in solid waste management do you have?

No related experience

Less than 1 year of related experience

1 year but less than 5 years

5 years but less than 9 years

9 years but less than 13 years

13 years but less than 17 years

17 or more years

How many years of supervisory or management experience do you have?

No related experience

Less than 1 year of related experience

1 year but less than 4 years

4 years but less than 8 years

8 years but less than 12 years

12 years but less than 16 years

16 years but less than 20

20 or more years

Briefly describe your managerial experience including number of staff supervised. If you have no experience, indicate N / A.

Briefly describe your experience related to operations management. If you have no experience, indicate N / A

Do you have experience with project management and implementation?

If you have experience with project management and implementation, briefly describe. If you have no experience, indicate N / A.

On a scale of 1 - 10, rate your experience implementing systems and technology to make data driven decisions to improve service delivery to customers.

1-3 / Poor

4-6 / Good

7-9 / Very Good

10 / Excellent

This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event. Do you understand this statement?

Required Question

Salary : $104,793 - $167,661

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