Billing Clerk

Join the City of East Moline as a Full Time Billing Clerk and immerse yourself in a dynamic and professional environment where your contributions truly matter. This onsite position offers the opportunity to be a vital part of a team dedicated to problem-solving and customer-centric service. With a competitive pay range of $29.30 - $31.77 per hour, your skills will be well rewarded while you help streamline billing processes and foster positive relationships with our community. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, IMRF Pension Plan, Deferred Compensation Plans, Direct Deposit, Holiday Pay, Wellness Plan Participation to save money on Health Premiums, and Fitness Center Access. Experience the satisfaction of working in a role that prioritizes excellence and integrity, while making a real difference in the lives of our citizens. Apply today and become a key player in our mission to enhance the quality of life in East Moline!

YOUR ROLE AS A BILLING CLERK

As a Full Time Billing Clerk at the City of East Moline, you will play a crucial role under the general supervision of the Director of Finance, where you will compute water and sewer billing for both industrial and residential accounts. Your responsibilities will include providing exemplary customer service at the Water Billing counter, collecting payments, and processing service orders in accordance with our established office procedures. You'll also be tasked with identifying delinquent accounts, preparing notices, and diligently following up for payment daily. In this position, you will perform essential administrative duties for the water department, such as notifying customers about issues like dead meters, and monitoring usage discrepancies.

This role is integral to maintaining the efficiency and integrity of our billing operations, making it an exciting opportunity for detail-oriented individuals committed to customer service.

WHAT YOU NEED TO BE SUCCESSFUL

To thrive as a Full Time Billing Clerk with the City of East Moline, you will need a diverse skill set that encompasses both technical and interpersonal abilities. Proficiency in operating Microsoft Windows-based desktop computers, alongside software programs such as Word, Excel, and the City's Financial Software, is essential for performing your duties efficiently. Familiarity with standard accounting procedures and policies, as dictated by auditors, will ensure accuracy in your work. You should have a strong grasp of record-keeping, file maintenance, and knowledge of city ordinances and regulations, complemented by general bookkeeping functions.

Effective communication skills are vital, allowing you to engage with various stakeholders-employees, supervisors, agencies, and the public-throughout your day. Additionally, your ability to maintain confidentiality and foster effective working relationships will play a key role in enhancing the overall customer experience in our water department.

Knowledge and skills required for the position are:

• Knowledge in operating Microsoft Windows-based desktop computer and software programs including Word, Excel, and Financial Software in order to perform duties.
• Knowledge in following standard accounting procedures and policies set in place by auditors.
• Knowledge of record keeping and file maintenance.
• Knowledge of city ordinances, procedures, resolutions, regulations and general bookkeeping functions.
• Knowledge of office procedures.
• Ability to use and operate basic office equipment.
• Ability to effectively communicate with those contacted throughout the course of the workday.
• Ability to maintain effective working relationships with other departments, agencies, employees, supervisors and the public.
• Skill in maintaining confidentiality and respect for the privacy of citizens and customers.
• Skill in effective oral and written communication.

MAKE YOUR MOVE

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!