What are the responsibilities and job description for the Communications Supervisor position at City of East Point, GA?
Under general supervision, performs work involving supervision of emergency communicationsofficersengaged in the answering of emergency and non-emergency calls for service. The position promptly dispatches the appropriate responders and monitors responder safety. This position operates communications equipment to receive and professionally transmit appropriate incident data to public safety entities. This position is the primary new-hire training officer on shift.
Major Duties
- Oversees the operations of emergency communications shifts as assigned.
- Trains, evaluates, monitors, and reports on employee performance.
- Investigates complaints about subordinates from the public and law enforcement agencies.
- Ensure employee compliance with policy, performance, training, and certifications.
- Implements and enforces policies and procedures.
- Answers to calls for serviceby E-911 system, telephone, or radio for fire department, medical providers, law enforcement, and other entities as required.
- Determines by inquiry the exact location of an emergency and dispatches the proper personnel.
- Tracks status and availability of emergency service units.
- Records all contacts and transmissions of official capacity in CAD as mandated.
- Enters information into GCIC/NCIC to obtain confidential records.
- Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
- Compiles data from records kept into various daily, monthly, or other periodic reports.
- Maintains communications records and files.
- Provides routine assistance and information to the public when possible and where appropriate.
- Ensure all shifts are scheduled at minimum staffing levels, including time off eligibility and approvals.
- Attend supplementary meetings as required by the role and disseminate information to subordinate team members as necessary.
- Send appropriate written and electronic stakeholder notifications regarding employee status, major events, and system outages and as outlined by policy and as directed by the Communications Manager.
- Performs any other related duties as assigned.
Minimum Qualifications
Two years of progressively responsible experience in E-911 communications or call center; GA POST BCO certification or equivalent certification in good standing. equivalent combination of education and experience.
- BLS Provider certification preferred
- GCIC certification preferred
- Communications Training Officer certification preferred
- Quality Assurance and Communications Supervisor certifications or equivalent required within six (6) months of employment.
Knowledge Required by the Position
- Knowledge of federal and state regulations governing transmission by radio.
- Knowledge of the methods of operating and communication systems.
- Knowledge of geography and the road system throughout the city.
- Knowledge of training and supervision principles, practices, and techniques.
- Skill in determining the scope and magnitude of an emergency.
- Ability to give and follow oral and written instructions.
- Ability to handle multiple situations at one time.
- Ability to reason, analyze situations accurately, and choose effective courses of action.
- Ability to remain calm and communicate precisely and clearly in emergencies.
- Ability to exercise sound judgment in making decisions.
- Ability to deploy emergency equipment within specific guidelines.
- Ability to locate and follow rules and procedures regarding police records and files.
- Ability to document facts accurately, legibly, and completely, under adverse conditions.
- Ability to assist and train personnel with performance safety rules and regulations.
- Ability to establish and maintain cooperative relationships at work City of East Point Class Specifications
Supervisory Controls: Work is assigned by the Communications Manager in terms of departmental goals and objectives.
Guidelines: Guidelines include the department Policy and Procedure book, relevant state and federal laws about emergency management, and City of East Point personnel policies and procedures.
Complexity: The work consists of a variety of dispatching, supervising, and record-keeping duties.
Scope and Effect: The purpose of this position is to operate a two-way radio to communicate with appropriate public safety officials in emergencies.
Personal Contacts: Contacts are typically with co-workers, public safety officials, and the public.
Purpose of Contacts: Contacts are typically accessed to give and exchange information, resolve problems, and provide services.
Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment: The work is typically performed in an office.
Supervisory and Management Responsibility: Supervises Communications Officers.
