What are the responsibilities and job description for the Communications Operator Job at City of East Point in Town of Gates position at City of East Point?
This position operates a two-way radio and other communication equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.
CLASS CHARACTERISTICS
COMMUNICATIONS OPERATOR — This is an entry level position.
SENIOR COMMUNICATIONS OPERATOR — Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.
Major Duties :
- Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;
- Performs routine clerical work in processing, entering, and retrieving information from police / fire records and reports and GCIC / NCIC.
- Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;
- Tracks status and availability of emergency service units;
- Enters appropriate data in CAD;
- Enters information into GCIC / NCIC to obtain confidential records;
- Keeps necessary records regarding calls and complaints, communications, and / or E-911 operations;
- Compiles data from records kept into various daily, monthly, or other periodic reports;
- Maintains communications records and files;
- Answers city switchboard lines and after hours calls;
- Assists the public with transactions and information relating to police and fire activity and city services.
- Inquires about and enters data of a restricted and confidential nature into the computer;
- Performs other related duties as required.
Minimum Qualifications :
COMMUNICATIONS OPERATOR : High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.
SENIOR COMMUNICATIONS OPERATOR : High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.
Knowledge Required by the Position :
Supervisory Controls :
Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.
Guidelines :
Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA / POST Council guidelines.
Complexity :
The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect :
The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts :
Contacts are typically accessed with co-workers, public safety officials and the general public.
Purpose of Contacts :
Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands :
The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment :
The work is typically performed in an office.
Supervisory and Management Responsibility :
None.
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