Police Department Support Services Representative – Part Time

Police Department Support Services Representative (Part-time)

Deadline to Apply: Friday, April 18th at 8am

Virtual Interviews: Starting April 18th

In person interviews: Friday, April 25th

Expected Start Date: Monday, May 12th (tentative)

Details

• Part Time ongoing (Part-time/Temporary/Seasonal Status), non-exempt
• $20.00- $22.00/hour- depending on qualifications
• Reports to Police Records Supervisor
• Located at Eden Prairie Police Department (8080 Mitchell Road, Eden Prairie, MN)
• Approximately 20 hours per week (based on business need) Hours are 8:00am- 12:30pm, Monday-Friday.

Responsibilities

The Police Department Support Services Representative supports PD operations by welcoming and assisting citizens and responding to community needs in an efficient and effective manner. The primary position responsibilities and areas of impact are:

• Acts as the first point of contact to the Police Department by welcoming the public and triaging requests for police services, both in person and over the phone.
• Provides administrative support to the department by distributing mail, making copies and scheduling fingerprint service and child safety seat appointments.
• Assists citizens of the Eden Prairie Community by providing requested information, such as permit applications and data requests, in a timely and accurate manner.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• Highschool diploma or equivalent (G.E.D) required. Associate degree in related field preferred.
• Minimum of two years experience in administrative support in an office environment required. Experience providing internal and external customer service over the phone and in-person required. Previous experience in a law enforcement support role required.
• Proficiency with MS Office (Word, Outlook) required.
• Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work verification, psychological evaluation.

Skills

• Able to convey a message to get a point across. Communicates in a clear and concise manner. Able to write clearly and succinctly. Tailors message to a variety of communication settings and styles.
• Ability to perform and/or coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner. Prioritizes what needs to get done. Keeps things neat and orderly. Utilizes tools for efficiency. Factors several considerations when planning. Establishes methods to ensure routine tasks are completed.
• Ability to tackle a problem by using logical, systematic, sequential approach. Makes a systematic comparison of two or more alternatives. Notices discrepancies and inconsistencies in available information. Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Application Process

To apply, click on "apply now" at the top of the page or visit www.edenprairie.org and click on the Jobs tab.