Human Resources Program Specialist, Senior

JOB CLASSIFICATION SUMMARY
Job Classification Title: Program Specialist Senior 
Working Title: Human Resources Program Specialist, Senior 
FLSA Status:  NE
Safety Sensitive: No    
Pay Grade: 70
Full-time, benefits-eligible position.

New Hire Salary Range: $29.37 - $32.67 per hour
Salary Range: $29.37 - $41.12 per hour
  
This job classification description is intended to be generic in nature and not an exhaustive list of all duties, responsibilities, and requirements.  The essential duties and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned as determined by the City of El Mirage.
 
This is the fourth level in a six-level Program Administration classification series devoted to the highest level of paraprofessional program support in a specifically assigned area where significant and specific program knowledge is required in human resources. 
 
DISTINGUISHING CHARACTERISTICS
Organizational Role: Paraprofessional-Operational
Supervision Exercised: None
Budget Authority: Track/Monitor; Gathers/Compiles
Competency Rank(s): N/AThe following is intended to describe the core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the City’s needs.
 

• Performs administrative work related to recruitment, benefits, employment services, Human Resources information systems (HRIS), leave administration, classification/compensation, employee engagement, and/or other related human resources areas.
• Works in collaboration with departments to oversee the recruitment process; prepares recruitment plans, creates job postings; evaluates applicant qualifications; compiles testing and interview materials; participates on interview panels; communicates with applicants and hiring managers; makes job offers; conducts new hire orientations, and collects and stores records.  
• Maintains job descriptions, performs job classification analysis, and responds to and conducts salary and job market surveys.
• Reviews and processes various information, including employee-related requests and changes, benefit enrollments/changes, open enrollment, and wellness programs; compiles and evaluates benefit data and employee leave; and coordinates with payroll and other staff on deadlines.
• Maintains and updates employee records and databases.
• Coordinates program logistics or directly serves external customers as part of the program mission. 
• Assists with developing operating policies and procedures.
• Assists customers by communicating policies and procedures, referrals, and problem-solving.
• Gathers, compiles, and maintains data. 
• Performs basic analysis of needs and proposes solutions.
• Participates in the budget and procurement processes, as assigned. 
• Prepares reports, correspondence, and documents using independent research. 
• Makes business math computations and verifies the accuracy of computations made by others, as assigned. 
• Enters data. 
• Processes legal and confidential documents.
• Performs related work as assigned.

KNOWLEDGE

• Knowledge of operating and program policies and procedures.
• Basic principles and practices of human resources.
• Techniques and methods for organizing, prioritizing, assigning, and monitoring work (based on assignment) and monitoring schedules and activity deadlines.
• Basic principles and applications of critical thinking and analysis.
• Quality assurance methods and techniques.
• Techniques and methods for organizing and prioritizing work.
• Techniques of active listening, as assigned.
• Formats and practices for correspondence and reports.
• Business math concepts.
• Filing and record-keeping practices.
• Customer service practices.
• Uses and properties of supplies and equipment.
• Applicable operating policies and procedures.
• Modern office technology.
• Software or computer applications required for the assignment.

SKILLS

• Basic modern personnel practices.
• Active listening and coaching, as assigned.
• Organizing and coordinating workflow, office, and/or event logistics.
• Coordinating staff and/or facility calendars and scheduling events and meetings.
• Handling politically sensitive and/or high-profile customer service issues/inquiries tactfully and diplomatically.
• Performing basic research and analysis.
• Following directions and meeting standards.
• Adhering to operating policies and procedures.
• Accessing business systems or databases to enter, monitor, and retrieve data.
• Researching, gathering, and compiling data.
• Prepare documents and reports from established information and follow a standard format.
• Providing attention to detail.
• Proofreading and error correction.
• Business math computations.
• Organizing files and records.
• Providing effective customer service.
• Using assigned tools and equipment, including computer applications.
• Communicating and understanding to follow instructions and provide information. 

Education and Experience:  
Associate degree and four years of human resources experience or an equivalent combination of directly related education and experience.
  
ADA INFORMATION

Type of Work:   
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical Requirements:  
The following physical activities are essential to the performance of the job: talking, hearing, seeing, and repetitive motions.
 
The following physical activities may be performed but are not essential to the job:  kneeling, crouching, pulling, lifting, grasping, and feeling.
 
Work Environment/Conditions:  
Work is performed primarily inside an office environment.  Some assignments require driving and intermittent periods outdoors. There is none to infrequent exposure to adverse environmental conditions.The City reserves the right to consider only the most qualified applicants for the succeeding examination processes. Application and review (Training and Experience Evaluation) and Interview. Appointment subject to successful completion of pre-employment background examinations.
  
When advised, reasonable accommodations will be made in order for a qualified applicant with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation.
  
The City of El Mirage is an Equal Opportunity Employer.

Salary : $29 - $33