What are the responsibilities and job description for the Communication Dispatcher position at City of El Paso?
Licenses and Certificates: Positions assigned to Sun Metro's Streetcar division will be required to obtain a rail certification within sixty (60) days of appointment and a Texas Class "B" Commercial Driver's License with passenger endorsement or equivalent form another state within sixty (60) days of appointment.
Special Requirements: Positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.
Schedule transportation and personnel to meet the service needs of assigned area. Involves: Schedule and assign transportation and drivers according to schedule. Review requests and authorize schedule changes. Assign drivers buses and streetcars for run assignments not covered. Arrange for substitute drivers. Prepare daily and hourly manifest, transit route information and distribute paper work to drivers. Assist in preparation of streetcars prior to pull-out daily. Assist in movement of streetcars in the yard when necessary and operate streetcars in the event of driver shortage or emergencies. Implement standard operating procedures. Receive and review client requests for transportation. Match client needs with vehicle availability. Utilize application specific scheduling/dispatching computer programs. May inspect drivers' physical condition and appearance prior to dispatch and notify supervisor of problems concerning drivers or equipment.
Dispatch calls and information to field personnel and coordinate work crew activities. Involves: Communicate and maintain effective communication with field personnel. Coordinate field crew activities and schedules. Communicate/dispatch information to field personnel in assigned area regarding; emergencies, complaints, scheduling problems, mechanical problems, breakdowns, service schedules, work orders, customer requests and needs, address verifications and directions, etc. Use a switchboard, radio system, beeper or other systems to communicate.
Maintain and monitor dispatch equipment. Involves: Monitor phone, computer, control panels and security systems, if assigned, such as cameras, gates, doors, and fire alarm systems. Advices designated parties of and act on mechanical failures or alerts.
Maintain filing system, records, telephone logs and prepare reports. Involves: Enter data in to computer systems. Record and log incoming calls, fuel consumption, vehicle or property damage information and other pertinent data. Maintain inventory of keys. Keep a record of individuals on duty or on standby, investigations, route actions, and complaints. Update activity logs and prepare reports.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applicants have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Salary : $35,770 - $58,240
