What are the responsibilities and job description for the Public Safety Telecommunicator I position at City of Elgin?
JOB
Under supervision, the Public Safety Telecommunicator I perform the full range of operational duties required in dispatching public safety personnel and equipment. This is the entry grade level of the Public Safety Telecommunicator position. Public Safety Telecommunicator I's receive routine and emergency calls and transmit/receive messages via radio, 9-1-1 emergency phone lines and various computer systems. The Emergency Communications Center operates on a 7-day, 24-hour schedule basis and personnel in this position will be required to work a variety of shifts as well as overtime.What is it like to be a Public Safety Telecommunicator?
EXAMPLE OF DUTIES
Answers incoming 911 and non-emergency phone calls and takes appropriate action to handle call.Dispatches appropriate emergency police, fire, and rescue units to calls for service, prioritizing each incident, and under varied conditions using standard operating proceduresMonitors status of all committed fire, police, and rescue units and provides supplemental information to units as it becomes available and/or necessaryMonitors, receives, enters and makes inquiries utilizing various sophisticated public safety computer systems for a variety law enforcement and fire related informationCompletes Computer Aided Dispatch terminal entry on incidents, alarms, or calls for serviceHandles emergency medical requests utilizing an emergency medical dispatch protocol computer systemPromptly responds to radio and telephone inquiries of all fire and police personnelClosely monitors multiple talk groups for incoming transmissions from field personnelMonitors citywide talk group after hours to respond to incoming transmissions from field personnelHandles incoming MABAS alarms and monitors the NIFERN frequencyProcesses and handles all calls to certain agencies regarding disaster situations or hazardous material incidentsMakes notifications to other support agencies when necessaryMaintains warrant file and processes warrants, including inquiries for criminal histories, PIMS, and local arrest informationMonitors fire and burglary alarm systemsMaintains merchant, fire and burglar alarm files and logMonitors building security system and grants access to authorized personnel to secured areas of police buildingMonitors MOSCAD alarm reporting and warning siren system, reporting any malfunctions in the siren or radio equipment sitePerforms monthly tests on the siren warning system, emergency services radio system, TDD, and Cable Emergency Alert SystemEnters equipment malfunctions and failures, streetlights out, street closings, fire hydrant problems, traffic sign and signal problems, police radio and vehicle repairs on the appropriate log or computer fileMaintains various logs, files, and status sheets as required by current directivesPerforms matron duties as necessaryKeeps informed of current administrative directives, policies, procedures, City Ordinances, State statutes, and other related documentsPerforms various other related computer/clerical tasks as requiredPerforms other duties as may be assigned.
SUPPLEMENTAL INFORMATION
This position works 12 hour days on a four (4) days on and four (4) days off rotation. Your schedule will vary from month to month. Telecommunicators will be required to work on weekends and holidays. The job may have mandatory mandating of shifts that can occur prior to and/or after shift worked. Certification RequirementsAbility to satisfactorily complete Law Enforcement Agencies Data Systems Operator Certification by end of training periodAbility to satisfactorily complete Basic Life Support for Healthcare Providers Certification by end of training period.Ability to satisfactorily complete Emergency Medical Dispatch Certification by end of training period.Required to have 12 hours continuing education credits annually to maintain Emergency Medical Dispatch Certification
Under supervision, the Public Safety Telecommunicator I perform the full range of operational duties required in dispatching public safety personnel and equipment. This is the entry grade level of the Public Safety Telecommunicator position. Public Safety Telecommunicator I's receive routine and emergency calls and transmit/receive messages via radio, 9-1-1 emergency phone lines and various computer systems. The Emergency Communications Center operates on a 7-day, 24-hour schedule basis and personnel in this position will be required to work a variety of shifts as well as overtime.What is it like to be a Public Safety Telecommunicator?
EXAMPLE OF DUTIES
Answers incoming 911 and non-emergency phone calls and takes appropriate action to handle call.Dispatches appropriate emergency police, fire, and rescue units to calls for service, prioritizing each incident, and under varied conditions using standard operating proceduresMonitors status of all committed fire, police, and rescue units and provides supplemental information to units as it becomes available and/or necessaryMonitors, receives, enters and makes inquiries utilizing various sophisticated public safety computer systems for a variety law enforcement and fire related informationCompletes Computer Aided Dispatch terminal entry on incidents, alarms, or calls for serviceHandles emergency medical requests utilizing an emergency medical dispatch protocol computer systemPromptly responds to radio and telephone inquiries of all fire and police personnelClosely monitors multiple talk groups for incoming transmissions from field personnelMonitors citywide talk group after hours to respond to incoming transmissions from field personnelHandles incoming MABAS alarms and monitors the NIFERN frequencyProcesses and handles all calls to certain agencies regarding disaster situations or hazardous material incidentsMakes notifications to other support agencies when necessaryMaintains warrant file and processes warrants, including inquiries for criminal histories, PIMS, and local arrest informationMonitors fire and burglary alarm systemsMaintains merchant, fire and burglar alarm files and logMonitors building security system and grants access to authorized personnel to secured areas of police buildingMonitors MOSCAD alarm reporting and warning siren system, reporting any malfunctions in the siren or radio equipment sitePerforms monthly tests on the siren warning system, emergency services radio system, TDD, and Cable Emergency Alert SystemEnters equipment malfunctions and failures, streetlights out, street closings, fire hydrant problems, traffic sign and signal problems, police radio and vehicle repairs on the appropriate log or computer fileMaintains various logs, files, and status sheets as required by current directivesPerforms matron duties as necessaryKeeps informed of current administrative directives, policies, procedures, City Ordinances, State statutes, and other related documentsPerforms various other related computer/clerical tasks as requiredPerforms other duties as may be assigned.
SUPPLEMENTAL INFORMATION
This position works 12 hour days on a four (4) days on and four (4) days off rotation. Your schedule will vary from month to month. Telecommunicators will be required to work on weekends and holidays. The job may have mandatory mandating of shifts that can occur prior to and/or after shift worked. Certification RequirementsAbility to satisfactorily complete Law Enforcement Agencies Data Systems Operator Certification by end of training periodAbility to satisfactorily complete Basic Life Support for Healthcare Providers Certification by end of training period.Ability to satisfactorily complete Emergency Medical Dispatch Certification by end of training period.Required to have 12 hours continuing education credits annually to maintain Emergency Medical Dispatch Certification
