What are the responsibilities and job description for the Real-Time Information Center Analyst I/II position at City of Elk Grove?
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Description / Special Instructions
The City of Elk Grove is currently accepting applications for REAL-TIME INFORMATION CENTER ANALYST I / II
The City of Elk Grove Police Department is seeking an innovative and collaborative problem solver to join our Real-Time Information Center! The Real-Time Information Center (RTIC) leverages multiple technology platforms to provide the most up-to-date information and intelligence to stakeholders within the Police Department and the City. In addition, the RTIC functions as the Department Operations Center during critical events, as well as our emergency management branch of the City. Learn more about the technology and operations of the City's RTIC here.
The Real-Time Information Center Analyst I / II must possess strong investigative and administrative research skills. A certification in Crime and Intelligence Analysis is highly desirable. Additionally, the ideal candidate will continuously demonstrate expertise in analytical problem-solving, encompassing the entire process from problem discovery to solution implementation. Strong interpersonal skills are crucial, as this role involves working collaboratively within a dynamic team in an open floor plan environment. Although direct experience working in a real-time center is preferred, candidates who do not have this experience should be prepared to exhibit a solid understanding of the operational missions and concepts of such centers, and how their leadership skills and abilities have prepared them for this role.
Tentative Recruitment Timeline (subject to change)
Filing Deadline : January 17, 2025, by 11 : 59 PM
Oral Board Interviews : February 6, 2025 (virtual)
Final Selection Interviews : February 14, 2025 (in person)
The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future.
Community Profile
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.
Representative Duties
DEFINITION
Under immediate supervision (Real-Time Information Center Analyst I) to general supervision (Real-Time Information Center Analyst II), performs professional level administrative, strategic, and tactical analyses, studies, and research projects related to criminal activity in support of crime prevention, detection, and solving crimes; collects, analyzes, and provides crime, intelligence, and communications information from a variety of sources; identifies and analyzes crime, intelligence, and communications trends, patterns, and series of actual and anticipated criminal activity; provides recommendations via analysis and reports to members of the Police department for problem solving efforts; communicates crime statistics information to members of the community monthly and upon request; and performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from assigned management or supervisory personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
Real-Time Information Center Analyst I : This is the entry level classification in the Real-Time Information Center Analyst series. Initially under close supervision, incumbents learn and perform routine professional duties in support of statistical research and analysis related to criminal activity for the Police Department. As experience is gained, assignments become more varied, complex, and difficult. Close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
Real-Time Information Center Analyst II : This is the journey level classification in the Real- Time Information Center Analyst series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Positions in the Real-Time Information Center Analyst class series are flexibly staffed and positions at the II-level are normally filled by advancement from the next lower level upon management approval, after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class, subject to budgetary funds.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Researches and analyzes crime intelligence data; develops and prepares charts, graphs, maps, reports, databases, and related materials to track and present findings related to criminal activity and ongoing investigations.
- Performs a full range of strategic, tactical, and administrative analysis involving the identification and evaluation of crime series, patterns, and trends; conducts studies; prepares predictions based upon previous reported activity and an analysis of typical behavior patterns and provides statistical information to the Department, other City departments, and the public.
- Provides recommendations for directed patrol efforts or problem-solving measures to prevent crime and aid in the arrest of individuals responsible; assists operational and administrative personnel in planning the deployment of resources for the suppression of criminal activities.
- Provide insights that help investigators in identifying suspects and understanding criminal behaviors.
- Researches, analyzes, and collects crime, intelligence and communications data from a variety of sources including various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County's KPF system.
- Maintains records and develops complex reports concerning crime, intelligence, and communications analysis; maintains records for in-house statistics; maintains and files crime analysis and management reports; prepares statistical reports as required.
- Communicates with supervisor, City officials, employees, other departments, vendors, service providers, system users, the public, outside agencies, and other individuals as needed to coordinate work activities, review the status of work, exchange information, resolve problems, or give / receive advice / direction.
- Responds to public inquiries about crime statistics in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
- Develops technical manuals as needed for crime analysis.
- Monitors laws, rules, policies, procedures, and emerging technology in real-time information center operations and crime analysis; recommends new or improved technologies, processes, or procedures.
- Organizes and manages events and functions related to the Real-Time Information Center.
- Participates in emergency management planning, preparation, training, and response.
- Assists in planning, scheduling, prioritizing, assigning, and reviewing the work of staff responsible for performing various activities in the Police Department's Real Time Information Center.
- Performs related duties as assigned.
Qualifications
QUALIFICATIONS
Knowledge of :
Ability to :
Education and Experience :
Real-Time Information Center Analyst I / II : A bachelor's degree from an accredited college or university with major coursework in criminal justice, statistics, or a directly related field.
Real-Time Information Center Analyst I : Two (2) years of experience performing paraprofessional level administrative research and staff support experience.
Real-Time Information Center Analyst II : Two (2) years of increasingly responsible experience performing professional level administrative research and staff support in a Police department or similar setting equivalent to the City's Real-Time Information Center Analyst I classification.
Licenses and Certifications :
Real-Time Information Center Analyst I : None Real-Time Information Center Analyst II : Possession of a Certificate of Completion in Crime and Intelligence Analysis issues by the California Department of Justice.
Physical Demands and Work Environment
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Reasonable accommodations will be made for individuals with disabilities qualified to perform essential functions of a position or positions within this classification.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONS Employees may be expected to work overtime, weekends, evenings, and holidays as required.
The information listed above is subject to change and does not constitute either an expressed or implied contract. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478-2230.
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