Intern- Information Technology

WHO ARE WE?

Bordering Denver to the south, the City of Englewood is a vibrant city of over 34,000 residents and over 2,100 businesses. It is a tight-knit community with a small city atmosphere, yet has all of the benefits associated with the larger Denver metropolitan area. The city is served by light rail and bus transit systems linking the community to downtown Denver and other locations, including Denver International Airport. The city owns a golf course, water park, and 17 programmed parks.

Over 700 full-time, part-time and seasonal employees work for the city, which is a full-service city, providing policing, water, sewer, and other services to the community. Voters elect a seven member City Council which sets policies, makes laws (ordinance) and approves the city’s budget. The Council appoints a City Attorney and a City Manager, who is responsible for managing the day to day aspects of the city’s departments.

Englewood has a detailed, visionary strategic plan that runs through 2025 with several exciting initiatives and programs, including:

• Implementing of a sustainability program including the implementation of a low-waste event policy; creation of a “Green Team” to engage employees in sustainability efforts; and developing and implementing a electric vehicle plan;
• Encouraging community wellbeing for all, including programs for teens and tweens, active and robust library programming, and making programs at the Golf Course and other programs as accessible as possible;
• Providing job training programs and initiatives to encourage vibrant business areas across the city, including the establishment of unique programs designed, through job training, to assist people who are housing vulnerable and experiencing homelessness; and 
• Developing and implementing strategies to seek out funding sources to improve our roads, water, wastewater, and stormwater infrastructure.

WHAT YOU’LL BE DOING

• Hands-on approach to learning and applying your degree
• Learn more about municipal government/public sector
• Chance to network with multiple departments and interns across the City

 WHAT WE ARE LOOKING FOR

• Currently enrolled and pursuing an associate, a bachelor's, or master's Degree
• Available to work full-time (30-40 hours per week) during the summer (May/June through August/September)
• Strong verbal and written communication skills
• Ability to prioritize based on opportunities and effectively multitask
• Experience using Microsoft Office
• Detail oriented mindset
• Quick learner
• Problem solving

DEPARTMENT OVERVIEW

The Information Technology Department provides the first line of analysis, problem-solving, technical assistance, support and solutions to staff for end user digital devices, audio-visual, networks and applications.  Provides routine desktop administration, technical implementations, operating system imaging, systems analysis support for City applications, and maintains asset inventories. 

REPORTING RELATIONSHIPS

Reports to: IT Operations Manager

Direct Reports: None

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive.  They may be modified with additions, deletions, or changes as necessary.

Essential Duties & Responsibilities

•  Work with IT Operations staff and users to keep systems up-to-date and operating efficiently.   

•  Assist with requests from a broad range of users for technical support at a designated location. 

•  Effectively communicates with IT Department staff and users in oral and written formats.   

•  Prioritize and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures.  Suggests, tests, and evaluates solutions.  

•  Utilize city’s asset management system to manage the desktop OS environment, assets, including but not limited to remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.  

•  Analyze and resolve computer hardware, software and network issues, repairs user workstations, modifies configurations.

•  Assist other technical staff members in support of major or complex projects.  Writes documentation for related projects.  

•  Will learn about city technology standards and policies.   Monitor and ensure the proper and effective use of the City’s technology investments and user adherence to City usage policies and procedures.  Notify management of security and appropriate usage violations.  

Other Duties & Responsibilities

Performs other duties as assigned and required.

PREPARATION AND TRAINING

Education:    

                        Intern I- High school diploma or GED plus one year of undergraduate studies toward completion of a bachelor's degree in a related field.

                        Intern II- Bachelor's degree plus one year of experience in specific department or progress toward completion of a master's degree in a related field

                        Intern III- High school diploma or GED plus at least one year of undergraduate studies toward completion of a bachelor's degree in a STEM (Science,                                                              Technology, Engineering, Mathematics) field.

                        Intern IV- Post graduate degree (beyond Master's degree), example: PhD, JD, etc.

Certifications and/or Licensures:  None

Required Driver’s License: None

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

Knowledge of the policies, procedures and goals of the City of Englewood and the department

Knowledge and experience in the use of office equipment

Knowledge of the principles and practices of conducting research

Skills and Abilities

Skills in the use of Microsoft Office, Word, and Excel Programs

Skill in the use of standard office software

Ability to understand and interpret various forms of information

Ability to draft documents

Ability to read, interpret and clearly explain policies to a variety of constituents

Ability to exercise independent judgment and discretion

Ability to establish and maintain effective working relationships with employees, elected officials, boards and commissions, other jurisdictions and members of the general public.

Ability to listen well and communicate effectively orally and in writing with various audiences.

WORKING CONDITIONS 

Work is performed in a standard office environment, requiring sitting for extended periods of time, and occasional light lifting (up to 50 lbs.).  Job requires visual and physical capabilities to perform work on computers and associated equipment for prolonged periods of time (4-6 hours daily).

HOURLY RATE:

Intern I: $18.00/hour

Intern II: $22.00/hour

Intern III: $23.50-$25.00/hour

Intern IV: $25.00-$30.00/hour

Salary : $24 - $25