What are the responsibilities and job description for the Utility Customer Service Representative position at City of Ennis?
JOB
Under general supervision, performs office work in assisting customers with utility services provided by the City; investigates and resolves customer complaints; provides customers with verbal and written information and instructions; maintains computerized customer account information; performs related duties as assigned.
SUPPLEMENTAL INFORMATION
High school graduation or equivalent and two (2) years of general clerical experience with extensive public contact.Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.A Valid Class C Texas driver license and the ability to maintain a satisfactory driving record.
Under general supervision, performs office work in assisting customers with utility services provided by the City; investigates and resolves customer complaints; provides customers with verbal and written information and instructions; maintains computerized customer account information; performs related duties as assigned.
SUPPLEMENTAL INFORMATION
High school graduation or equivalent and two (2) years of general clerical experience with extensive public contact.Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.A Valid Class C Texas driver license and the ability to maintain a satisfactory driving record.
