Telecommunicator I

Telecommunicator is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources for multiple jurisdictions and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation. Performs other duties as required.

Essential functions are not intended to be an exhaustive list of all responsibilities, duties and skills.

• Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
• Answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Maintain accurate, up-to-date files and logs.
• Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
• Relates effectively to those contacted in the course of work. Prepare reports as required. Use good judgment in making decisions, in emergency and routine situations. Perform other duties as required.
• Utilize multiple online systems to augment and enhance performance.
• Public safety dispatchers work shift assignments including weekends and holidays in a 24/7 operation.

Qualifications

Knowledge of:

• Business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memoranda, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects.
• Streets, emergency services, town government and resources of participating municipalities
• Basic computer use

Skill in:

• Communicating clearly, concisely and effectively, both orally and in writing.
• The operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
• The use of multiple computer/keyboard devices to retrieve and/or enter information.

Additional Requirements:

• Must obtain all required State of Connecticut and Fairfield County Regional Dispatch Center certifications within six months of hire and maintain certification throughout the course of this assignment with the Department.
• Holidays, weekends, irregular hours and shift work are required with possible extension of shift hours, at times with short notice.
• Limited travel in all (adverse) weather conditions is necessary.

Minimum Qualifications:

• Requires a high school diploma or GED.
• Must successfully complete the examination process.
• Must successfully complete all required certification training
• Must be able to maintain all required certifications

Ability to:

• Speak clearly and distinctly at all times and communicate information in a concise and accurate manner.
• Multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action
• Operate computer-aided dispatch (CAD) equipment.
• Be able to work effectively and courteously work with co-workers
• Maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
• Memorize, retain, and accurately recall commonly used codes, procedures and call types.
• Understand verbal instructions in the use of specialized equipment.
• Work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
• Perform detailed work with a high degree of accuracy, at times during stressful situations.
• Type at 40 net words per minute.
• Accept and apply constructive criticism and critiques.
• Assist persons and be courteous under all conditions, including callers who may be unreasonable, demanding, rude, unpleasant and uncooperative.
• Adapt to changes in computer systems, procedures and working conditions
• Receive information from various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
• Effectively interpret a variety of maps and dispatch information to field personnel.
• Accurately interpret and follow Department rules and guidelines, (e.g. Standard Operating Procedures, directives, memos).
• Develop, lead, and participate in team and work groups.
• Good general intelligence and emotional stability

Working Conditions / Physical Requirements:

• 24 hour/7 day emergency dispatcher center operation setting.
• Work is performed in a confined area with limited mobility.
• Required to sit for extended periods of time with limited or no breaks.
• Be able to read computer monitors and written documents

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change

All positions (police dispatcher, fire dispatcher, call taker) are interchangeable and telecommunicators are required to be proficient at each. Call taking duties will be absorbed by the Police and Fire Dispatchers in the event call volume exceeds the capability of the assigned call-takers or if a call-taker is not assigned or available.

• Member of Communications Workers of America Collective Bargaining Unit

THE TOWN OF FAIRFIELD IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Town of Fairfield to ensure equal employment opportunity for all employees and to prohibit unlawful discrimination because of race, color, religion, creed, age, marital status, national origin, gender; gender identity or expression, sexual orientation or physical and mental disability.