What are the responsibilities and job description for the GOLF PRO SHOP ATTENDANT (PT) position at City of Fairhope (AL)?
JOB
Under the general supervision of the Director of Golf Operations, the Golf Shop Attendant provides customer assistance to all golf patrons, members, and guests; monitors and maintains inventory; and conducts sales transactions within the Golf Pro Shop. The employee performs work at front counter to include checking customers in, processing payments for play and explaining the conditions of the course to assist all patrons with golf play. The employee also assists with inventory to include purchasing, replenishing, and monitoring all merchandise levels in the shop. This job is considered security-sensitive and is subject to a pre-employment background check.Work Schedule: The position is scheduled to work 19 hours per week, including some weekends, during Golf Course operational hours (7 days per week, 6:00am - 6:30pm). Will be scheduled to work tournaments, and rotating weekends and holidays. Flexible scheduling is available!
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. ESSENTIAL FUNCTION: Golf Operations and Customer Service. Performs and array of customer service to including checking members in, providing a ticket and tee times, and processing payments for play to facilitate efficient service for members, patrons, and guests. Checks in members and guests.Provides all patrons with a golf ticket for play.Processes all payments for golf play. Processes annual passes for members and patrons.Explains the conditions of the course to assists customers with their golf games.Provides daily tee times for all customers.Processes golf cart rental transactions and provide details and specifies of the golf cart rental process.Promotes and markets the golf course and pro shop; explains all ongoing and upcoming events. Assists with social media updates via Facebook, Twitter, email, and website to market the golf course and special events.Operates the scoreboard and posts all pertinent information.Assists with the set up and organization of all City-sponsored golf tournaments. ESSENTIAL FUNCTION: Golf Pro Shop Purchases. Purchases all materials and equipment, monitors, and maintains inventory, and completes sales transactions to promote and provide efficiency. Monitors inventory of all merchandise physically and electronically.Determines items to be reordered and performs price comparisons to determine the best option for reordering.Verifies number of items required and prices for requisition.Generates purchase orders; submits to purchasing for approval.Places order for merchandise once purchase order is approved.Receives merchandise; inspects for damages.Verifies the accuracy of items received to include number, description and price of all items received.Arranges and displays merchandise for optimal appearance.Assists in researching, establishing needs, and recommending new ideas, event, and/or equipment purchases.Performs cashier and sales duties to ensure customers receive desired items.Reconciles the cash register and all monies received. NON-ESSENTIAL FUNCTION: Performs other job-related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Knowledge, Skills and Abilities(* Can be acquired on the job) *Knowledge of City rules, regulations, policies, and procedures.*Knowledge of City geography and road systems.Knowledge of the game of golf.Knowledge of golf course operations and processes.Knowledge of safety rules including accident causation and prevention.Communication skills to effectively communicate internally and externally, both orally and in writing.Verbal skills to effectively communicate with co-workers, supervisors, the general public, over the telephone and two-way radio.Writing skills to develop professional documents using correct English, grammar, punctuation, and spelling.Listening skills to take accurate statements.Reading skills to understand and interpret state and City procedures and instructions.Math skills to perform basic calculations (add, subtract, multiply, divide).Ability to operate standard office equipment.Ability to use computers and office productivity software.Ability to maintain professional attitude.Ability to handle and account for monies. Ability to use a multiline telephone and two-way radio.Ability to deal with all contacts in a courteous and patient manner.Ability to handle upset or irate individuals.Ability to handle dynamic situations in a calm and courteous manner.Ability to maintain strict confidentiality dealing with personnel records.Ability to prioritize work projects and multi-task.Ability to organize files and work projects.Ability to work with little or no supervision. Ability to drive.Physical DemandsThe work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. Work EnvironmentThe work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Under the general supervision of the Director of Golf Operations, the Golf Shop Attendant provides customer assistance to all golf patrons, members, and guests; monitors and maintains inventory; and conducts sales transactions within the Golf Pro Shop. The employee performs work at front counter to include checking customers in, processing payments for play and explaining the conditions of the course to assist all patrons with golf play. The employee also assists with inventory to include purchasing, replenishing, and monitoring all merchandise levels in the shop. This job is considered security-sensitive and is subject to a pre-employment background check.Work Schedule: The position is scheduled to work 19 hours per week, including some weekends, during Golf Course operational hours (7 days per week, 6:00am - 6:30pm). Will be scheduled to work tournaments, and rotating weekends and holidays. Flexible scheduling is available!
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. ESSENTIAL FUNCTION: Golf Operations and Customer Service. Performs and array of customer service to including checking members in, providing a ticket and tee times, and processing payments for play to facilitate efficient service for members, patrons, and guests. Checks in members and guests.Provides all patrons with a golf ticket for play.Processes all payments for golf play. Processes annual passes for members and patrons.Explains the conditions of the course to assists customers with their golf games.Provides daily tee times for all customers.Processes golf cart rental transactions and provide details and specifies of the golf cart rental process.Promotes and markets the golf course and pro shop; explains all ongoing and upcoming events. Assists with social media updates via Facebook, Twitter, email, and website to market the golf course and special events.Operates the scoreboard and posts all pertinent information.Assists with the set up and organization of all City-sponsored golf tournaments. ESSENTIAL FUNCTION: Golf Pro Shop Purchases. Purchases all materials and equipment, monitors, and maintains inventory, and completes sales transactions to promote and provide efficiency. Monitors inventory of all merchandise physically and electronically.Determines items to be reordered and performs price comparisons to determine the best option for reordering.Verifies number of items required and prices for requisition.Generates purchase orders; submits to purchasing for approval.Places order for merchandise once purchase order is approved.Receives merchandise; inspects for damages.Verifies the accuracy of items received to include number, description and price of all items received.Arranges and displays merchandise for optimal appearance.Assists in researching, establishing needs, and recommending new ideas, event, and/or equipment purchases.Performs cashier and sales duties to ensure customers receive desired items.Reconciles the cash register and all monies received. NON-ESSENTIAL FUNCTION: Performs other job-related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Knowledge, Skills and Abilities(* Can be acquired on the job) *Knowledge of City rules, regulations, policies, and procedures.*Knowledge of City geography and road systems.Knowledge of the game of golf.Knowledge of golf course operations and processes.Knowledge of safety rules including accident causation and prevention.Communication skills to effectively communicate internally and externally, both orally and in writing.Verbal skills to effectively communicate with co-workers, supervisors, the general public, over the telephone and two-way radio.Writing skills to develop professional documents using correct English, grammar, punctuation, and spelling.Listening skills to take accurate statements.Reading skills to understand and interpret state and City procedures and instructions.Math skills to perform basic calculations (add, subtract, multiply, divide).Ability to operate standard office equipment.Ability to use computers and office productivity software.Ability to maintain professional attitude.Ability to handle and account for monies. Ability to use a multiline telephone and two-way radio.Ability to deal with all contacts in a courteous and patient manner.Ability to handle upset or irate individuals.Ability to handle dynamic situations in a calm and courteous manner.Ability to maintain strict confidentiality dealing with personnel records.Ability to prioritize work projects and multi-task.Ability to organize files and work projects.Ability to work with little or no supervision. Ability to drive.Physical DemandsThe work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. Work EnvironmentThe work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
