What are the responsibilities and job description for the METER READER I position at City of Fairhope (AL)?
JOB
This employee performs manual and electronic meter readings for all City utilities (gas, water, sewer and electric). The employee completes field work orders to move customers on or off service and updates computer accounts for customers. This employee programs and operates an electronic radio transmitter (ERT) associated with utility meter reading and installation. The employee changes out non-functioning utility meters and new meters as required. This employee collects money owed for over-due accounts and cuts service for customers that do not pay their over-due accounts. The employee answers utility customer questions concerning their meters and their utility bills. This employee may train Apprentice Meter Reader in the duties of a Meter Reader. The job is considered safety-sensitive and is subject to a pre-employment background check and random drug screens.
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. ESSENTIAL FUNCTION: Utility Meter Reading. Employee reads City utility (gas, electric and water/sewer) meters manually and electronically. Reads utility meters manually and electronically utilizing hand-held devices and computer technology.Monitors utility meters to determine their operational status and need for repair or replacement. ESSENTIAL FUNCTION: Prepares Field Utility Work Orders. Employee prepares field work orders to move customers on or off utility service. Prepares electronic field work orders to move utility customers on or off service.Updates customer service accounts to reflect service status, ESSENTIAL FUNCTION: Meter Service and Maintenance. Installs new utility (gas, electric, water/sewer) meters; repairs and services operational meters. Installs new utility meters throughout the service area.Repairs and maintains operational utility meters. ESSENTIAL FUNCTION: Collects for Over-Due Accounts. Employee collects money owed associated with over-due utility accounts. Contacts customers with over-due accounts; arranges for payment on these accounts.Cuts off utility service for customers that do not pay their over-due accounts. ESSENTIAL FUNCTION: Customer Service. Employee answers customer questions concerning their utility meter or utility bill. Provides information to customers concerning questions they may have about their utility meter or service bills. Deals with upset or angry customers as required. ESSENTIAL FUNCTION: Meter Reader Trainee Training. Trains Apprentice Meter Reader Trainees in basics of manual and electronic utility meter reading. Trains new Meter Reader Trainees in manual and electronic meter reading techniques and procedure.Monitors work performance of Meter Reader Trainees. NON-ESSENTIAL FUNCTION: Performs other job-related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Knowledge, Skills and Abilities(* Can be acquired on the job) *Knowledge of City rules, regulations, policies, and procedures.*Knowledge of City geography, road, and street systems.*Knowledge of utility meter operations, installation, and maintenance.Knowledge of safety rules including accident causation and prevention.Verbal skills to effectively communicate with co-workers, supervisors, the general public, over the telephone and two-way radio.Writing skills to develop professional reports and other materials using correct English, grammar, punctuation, and spelling.Math skills to perform basic calculations (add, subtract, multiply, divide).Ability to operate electronic meter reading equipment.Ability to use computers and office productivity software.Ability to maintain professional attitude.Ability to handle and account for monies. Ability to use a multiline telephone and two-way radio.Ability to install, service and maintain utility meters.Ability to safely and effectively use hand tools associated with meter repairs and installations.Ability to effectively train Apprentice Meter Readers. Ability to deal with all contacts in a courteous and patient manner.Ability to handle upset or irate individuals.Ability to prioritize work projects and multi-task.Ability to organize files and work projects.Ability to work with little or no supervision. Ability to drive. Physical DemandsThe work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.Work EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, carts, or machines; with contagious diseases or irritant chemicals, etc. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields.
This employee performs manual and electronic meter readings for all City utilities (gas, water, sewer and electric). The employee completes field work orders to move customers on or off service and updates computer accounts for customers. This employee programs and operates an electronic radio transmitter (ERT) associated with utility meter reading and installation. The employee changes out non-functioning utility meters and new meters as required. This employee collects money owed for over-due accounts and cuts service for customers that do not pay their over-due accounts. The employee answers utility customer questions concerning their meters and their utility bills. This employee may train Apprentice Meter Reader in the duties of a Meter Reader. The job is considered safety-sensitive and is subject to a pre-employment background check and random drug screens.
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. ESSENTIAL FUNCTION: Utility Meter Reading. Employee reads City utility (gas, electric and water/sewer) meters manually and electronically. Reads utility meters manually and electronically utilizing hand-held devices and computer technology.Monitors utility meters to determine their operational status and need for repair or replacement. ESSENTIAL FUNCTION: Prepares Field Utility Work Orders. Employee prepares field work orders to move customers on or off utility service. Prepares electronic field work orders to move utility customers on or off service.Updates customer service accounts to reflect service status, ESSENTIAL FUNCTION: Meter Service and Maintenance. Installs new utility (gas, electric, water/sewer) meters; repairs and services operational meters. Installs new utility meters throughout the service area.Repairs and maintains operational utility meters. ESSENTIAL FUNCTION: Collects for Over-Due Accounts. Employee collects money owed associated with over-due utility accounts. Contacts customers with over-due accounts; arranges for payment on these accounts.Cuts off utility service for customers that do not pay their over-due accounts. ESSENTIAL FUNCTION: Customer Service. Employee answers customer questions concerning their utility meter or utility bill. Provides information to customers concerning questions they may have about their utility meter or service bills. Deals with upset or angry customers as required. ESSENTIAL FUNCTION: Meter Reader Trainee Training. Trains Apprentice Meter Reader Trainees in basics of manual and electronic utility meter reading. Trains new Meter Reader Trainees in manual and electronic meter reading techniques and procedure.Monitors work performance of Meter Reader Trainees. NON-ESSENTIAL FUNCTION: Performs other job-related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Knowledge, Skills and Abilities(* Can be acquired on the job) *Knowledge of City rules, regulations, policies, and procedures.*Knowledge of City geography, road, and street systems.*Knowledge of utility meter operations, installation, and maintenance.Knowledge of safety rules including accident causation and prevention.Verbal skills to effectively communicate with co-workers, supervisors, the general public, over the telephone and two-way radio.Writing skills to develop professional reports and other materials using correct English, grammar, punctuation, and spelling.Math skills to perform basic calculations (add, subtract, multiply, divide).Ability to operate electronic meter reading equipment.Ability to use computers and office productivity software.Ability to maintain professional attitude.Ability to handle and account for monies. Ability to use a multiline telephone and two-way radio.Ability to install, service and maintain utility meters.Ability to safely and effectively use hand tools associated with meter repairs and installations.Ability to effectively train Apprentice Meter Readers. Ability to deal with all contacts in a courteous and patient manner.Ability to handle upset or irate individuals.Ability to prioritize work projects and multi-task.Ability to organize files and work projects.Ability to work with little or no supervision. Ability to drive. Physical DemandsThe work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.Work EnvironmentThe work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, carts, or machines; with contagious diseases or irritant chemicals, etc. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields.
