Guest Services

The Front Desk Person, Concessions, and Slide Attendant will create and maintain a cheerful, professional, and helpful environment while servicing our community.  The Front Desk Person will be consistent in following all building and program procedures and guidelines.

The Front Desk Person, Concessions, and Slide Attendant should posses these qualities: enthusiasm, helpfulness, friendliness, dependability, and professionalism.   Must be able to get along with various types of people. You will be responsible for handling emergencies and securing the facility when there is no full-time staff on duty.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Arrive at least 15 minutes before scheduled time
• Be ready at your stations when patrons arrive.
• Greet each person and call him or her by name when servicing his or her needs.
• Answer phones using courteous telephone manners and customer service skills. “Faribault Family Aquatic Center, this is _________, may I help you”! Answer questions truthfully including, “I don’t know the answer but I will leave a message for ____________ to get a hold of you.
• Be sure the front desk and concession areas are clean and safe at all times.
• Know the emergency procedures and respond promptly to any emergency situation.  
• Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ability.
• Keep updated on current programs and special events using the bulletin and the information manual as resource tools.
• Be dressed and groomed in a clean and neat manner following the dress code policy established.
• Responsible for maintaining an organized and clean front desk or concession area.   
• Responsible for evening cleaning duties.
• Check the locker rooms every ½ hour to make sure they are clean.
• Wear gloves when serving food at the concession stand.
• A slide attendant must remain on top of the slide when the pool is open.
• Never leave your area unattended if there are patrons in the pool, on deck, or if the doors are unlocked.
• Report any missing or broken equipment to the supervisors.
• Perform light cleaning duties at the front desk, and concession areas.
• In the event of a sanitary accident, the front desk person will be required to assist with the clean up.
• Work a variety of hours between 8:00 am and 11:00 pm.
• Other duties as assigned.

• Must be a minimum 16 years of age.

• Must be a responsible individual who can calmly assist to emergency situations in a thorough, professional manner.

 SUPERVISION RECEIVED
Works under the general supervision of the Aquatics Supervisor

TOOLS AND EQUIPMENT USED

Emergency pool equipment

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. 

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee works in indoor and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. 

The noise level in the work environment is usually quiet while in the office, and moderately loud when in the program setting. 

PRE-EMPLOYMENT PROCESS

The City of Faribault conducts a thorough pre-employment process for incumbents joining the organization.  This process may include professional reference checks, employment verification, assessment testing, criminal history check, and driver’s check (must have valid Driver’s License and excellent driving record).  All final candidates must successfully complete and pass the City’s evaluation of all pre-employment results before their first day of employment.

 OTHER

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

 The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change. 

 

Salary : $12 - $18