Chief Information Officer - City of Fayetteville, NC

Salary : See Position Description

Location : Fayetteville, NC

Job Type : Full-Time

Job Number : 2025-11

Employer : City of Fayetteville

Opening Date : 02 / 14 / 2025

Closing Date : 3 / 13 / 2025 11 : 59 PM Eastern

About Us

If you are an innovative IT professional with a proven track record in effective staff management and development, the City of Fayetteville, NC, invites you to apply as its next Chief Information Officer (CIO). The CIO serves as the city executive on all information services, information technology, and communications matters. They plan, direct, and review the administration and operations of Fayetteville's Information Technology Department, which consists of Network Infrastructure, Telephony, GIS Management, Business Intelligence, Desktop Support services, Project Management, and management control of the servers, applications, network support and infrastructure of the city's E911 Communications systems.

This position is for the executive who is a natural problem solver who thinks and plans strategically and has the humility and ability to admit faults and errors. The ideal candidate has experience in organizational change management and will support the digital transformation of city functions and technology integration across the organization to streamline processes, systems, and procedures.

The next CIO has a track record of achievements in the IT field that includes delivering outstanding customer service, proactively assessing and matching organizational needs with technology solutions, managing cyber threats with a commitment to transparency, and working with end users to feel skilled and competent as new technology is rolled out. The CIO is a highly organized project manager who will prioritize organizing service delivery to ensure quality communication, workflow, and efficiency across departments.

About the Community :

Few places in America have played such a formative role in our country's most defining moments as Fayetteville, from its original settlement in 1739 by Scottish immigrants from the highlands of Scotland arriving via the Cape Fear River through the deployment of troops around the world. It is here where the very seeds of American freedom, democracy, and patriotism were planted and continue to grow.

The City of Fayetteville, in North Carolina's Sandhills region, has a population of more than 208,000 community members and is the 6th largest city and 5th largest metropolitan area in North Carolina. Recognized for innovation, leadership, and excellence and a four-time All-America City award winner, the City of Fayetteville is America's Can Do City. Fayetteville offers the amenities of a sizable metropolitan, including historic sites, seven museums, three colleges and universities, multiple entertainment venues, a historic downtown, various festivals and special events, and award-winning recreation amenities.

Fayetteville is the county seat for Cumberland County (pop. 326,328) and is one of nine municipalities within the county. Fayetteville and the surrounding counties include scenic rivers, lakes, and other recreation areas, as well as world-renowned golf courses that host major tournaments. Fayetteville is two hours from the North Carolina coast and four hours from the Great Smoky Mountains and the Blue Ridge Parkway.

Fayetteville is the proud home of Fort Liberty, one of the largest military installations in the world and headquarters for U.S. Army Forces Command, XVIII Airborne Corps, 82nd Airborne Division, U.S. Army Reserve Command, and U.S. Army Special Operations Command. With an active-duty population of over 51,000 troops, the strong military presence offers significant economic development potential and growth.

One of Fayetteville's greatest assets is its vibrant arts and cultural community and its revitalized downtown area, which is bringing forth additional growth spurred by the $40 million baseball stadium for the Fayetteville Woodpeckers, an Astros affiliate, and Class-A Advance baseball team. Surrounding the stadium is the revitalized historic Prince Charles, offering 59 one- and two-bedroom luxury apartments. Investment and expansion opportunities will continue to rise as Fayetteville experiences growth. Learn more about the opportunities in Fayetteville and get a taste of what a weekend is like in Fayetteville by watching this

Duties / Responsibilities

About the Organization :

The City of Fayetteville operates under a council-manager form of government. It has more than 1,800 full-time and 300 part-time seasonal employees working across 19 departments. The across all funds.

The City's core values of RESPECT (Responsibility, Ethics, Stewardship, Professionalism, Entrepreneurial Spirit, Commitment, and Teamwork) are the basis for actions and decisions. They are the compass for accomplishing the City's mission, vision, and objectives. The City has dedicated resources to transparency and accountability for meeting City goals and objectives through the Office of Strategic Performance Analytics and a strategic planning process that engages the community proactively. The most current annual 2022 Strategic Plan can be found

The City prides itself on community engagement and offers multiple ways for the community to become involved and stay informed, from to state-of-the-art communication tools such as the cable and streaming FayTV government access channel, social media, podcasts, and community surveys. The city earns numerous awards and recognitions annually at the department level and nationally for its efforts. Explore more about the City of Fayetteville

About the Department and Position :

The Information Technology Department provides technical support for all city departments. With 29 personnel, the department provides cost-effective technology, products, and services, which helps improve the City's ability to serve its community members efficiently. The department operates four major functions : Policy, Planning, Operations & Administration (PPOA) program ; the Geographical Information System (GIS) , the Infrastructure Technology Solutions (ITS) program , and the Business Enterprise Solutions and Support program (BESS) , which has four support areas, including Client Services, Enterprise Application Development & Support, Enterprise Resource Planning, and Web Services.

Reporting to the Assistant City Manager, the Fayetteville CIO is responsible for managing a budget of $9M and overseeing the department's 29 personnel, including four direct reports : Assistant CIO, GIS Manager, IT Business Intelligence Manager, and Infrastructure Technology Solutions Officer. The CIO also manages programs for cybersecurity, infrastructure upgrades, maintenance and expansion, and project management. The next CIO will facilitate infrastructure (network deployment, network equipment, and servers) upgrades for City services and expand public access while planning for future upgrades amidst budget challenges. The ideal candidate has depth and breadth in leading community access to technology through municipal initiatives such as high-speed broadband access.

Key Position Priorities :

• Facilitate the completion of various pending projects, including the installation of the ERP system, and oversee education, compliance, and accountability of the system within the department.
• Assess the impact of significant budget constraints from the previous year and determine opportunities to meet the department and city's needs on a reduced budget.
• Build cohesion and unity within the department around the city's strategic IT vision, goals, and priorities while improving communication within the department, organization, and community through methods that address proactive and accurate communication, use of nontechnical language, and accountability.
• Evaluate opportunities to improve compensation and employee benefits, effective career development, succession planning, and recruitment and retention of skilled personnel while assessing outsourcing options to support efficient and quality service delivery.
• Analyze the department's approach to cybersecurity and disaster recovery and strategically plan for updates to improve automated protection and perimeter and ensure understanding and compliance across the organization.

Qualifications

A bachelor's degree in information systems, computer science, business administration, or related fields is required . Candidate's employment history must include well-rounded IT experience with at least ten or more years of successful and progressive levels of responsibility culminating in a management position in IT, with a title equivalent to Assistant Director, Director, CIO, etc., including five years of administrative and supervisory responsibility. Certified Government Chief Information Officer (CGCIO) designation and local government experience are highly preferred but not required.

The Successful Candidate is :

Additional Information

Salary and Benefits : The anticipated hiring range is $150,000 to $175,000. Salary will be determined based on experience and credentials. The City of Fayetteville offers a comprehensive , including the outstanding NC Local Government Retirement system with vesting after five years. The city will consider relocation assistance based on personal circumstances.

To apply, please visit and click on the title of Chief Information Officer - City of Fayetteville, NC . Please note the following :

The City of Fayetteville is an Equal Opportunity Employer.

To learn more about our selection process, visit , select "Client Openings," and scroll down to "Important Information for Applicants."

Developmental Associates is managing the recruitment and hiring process.

Benefits are specific to the employing organization. Please refer to the benefits information that is in the ad as well as in the recruitment brochure. If you need further information, please contact the employer associated with the position

CONFIDENTIALITY DISCLOSURE AND APPLICATION COMPLETION ACKNOWLEDGEMENT : Developmental Associates works on behalf of this client to recruit and collect information on candidates for this position. All applicant materials will be shared with the employer and their employees who are involved in the hiring process for this position. This application process uses a combination of automated and hand scoring of all application materials against screening criteria that have been established by the employer. 1) By submitting this application, I am consenting to have my application materials shared with this employer. 2) I understand that if I have not completely and fully answered all application questions and / or supplemental questions with details, my application may not be able accurately evaluated. 3) Further, I understand that merely referring to my resume (e.g. "see resume" in lieu of providing detailed responses) is not sufficient for purposes of ensuring accurate application evaluation.

The minimum requirement for this position is a bachelor's degree. or equivalent experience. What is your highest degree?

CGCIO is preferred. What relevant certifications, if any, do you possess?

Public sector experience is not required for this position but is a plus. Do you have public sector experience?

If you indicated that you have public sector experience, please list the public sector organizations with which you were employed and the position.

What is your highest position in IT?

This position requires a minimum of 10 years of varied and progressive experience in IT, culminating in a management-level role. How many years of IT experience do you have in a position equivalent to a Manager or higher, such as Assistant Director, Director, CIO, etc?

Please list the divisions of IT you have supervised and managed and for how long?

What is the largest number of employees for whom you have had supervisory responsibility (direct reports or down-line supervision)? (Note : Down-line refers to employees that are supervised by your direct reports or supervised by subordinates of your direct reports.)

What is the largest size budget for which you have been fully responsible?

In which of the following areas are you proficient? (Check all that apply). (For PC, point at the desired item and click, hold down the shift key and point and click on other desired items - For Mac, hold down control and function "fn" and then point and click on each desired item).

If you selected Other above, please specify area.

I understand that the hiring range for this position is $150,000 - $175,000 depending on experience and credentials.

The City of Fayetteville uses a multi-step screening and evaluation process, including a skill evaluation process, to select executives. The dates for this virtual skill evaluation process are March 27-29, 2025. Participation as a candidate involves engaging in three (3) activities to assess key competencies. This time investment involves about 2-3 hours of engagement during the 2-day process, not including preparation time. These are not public meetings, but there will be substantial interaction with other professionals in the field who will serve as assessors. Further, we have all participants sign letters of confidentiality. NC Law does not require the announcement of applicants until a finalist is selected. Indicating "yes" below represents your understanding of these elements of the process.

Required Question

Salary : $150,000 - $175,000