Revenue Technician (Part-Time)

Applications must be filled out completely and thoroughly. Resumes are not accepted in lieu of an application, but may be additionally attached.

The City's Office of Management and Budget Department is recruiting for a Revenue Technician (Temporary, Part-Time) with excellent customer service skills and experience in cash management. 


Under the general supervision of the Revenue Services Manager, serve at the Revenue Division's front counter and perform high volume customer service in person, on the telephone, and via email; perform high volume correspondence by mail, fax or email; and support the Revenue Division with clerical needs.

Schedule & Benefits

• Total weekly hours vary, but between 20-25 hours weekly.
• Within standard office hours 8:00am - 5:00pm, Monday - Friday.
• This position is in City Hall and serves as the main counter/customer service position.
• Casual/Seasonal Part-Time positions are hourly and not eligible for benefits, and are limited to working 999 hours in a fiscal year (July 1 - June 30). No full-time regular appointment will be made from this class.  

 NOTE: Unfortunately current active CalPERS members are ineligible for employment with part-time positions.  

For questions please contact Liz Hanna, Revenue Services Manager at ehanna@folsom.ca.us or 916-461-6085. 
Note: The following are duties performed by employees in this class. Duties listed are not meant to be all-inclusive. Other duties may be required as assigned. Some duties listed (under department headings) are related to that particular department assignment.

• Serve the general public at counter, over telephone, or over the web in connection with utility services, business licensing, and providing general information.
• Receive and direct complaints or requests in a friendly, service-oriented manner.; may personally answer routine questions.
• Perform miscellaneous bookkeeping, statistical, and clerical tasks.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Maintain the security of cash, credit card transactions, and customer information.
• Perform other related duties as assigned.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Essential Duties" section of this specification.

Knowledge of:

• Receptionist and telephone techniques.
• Common word processing, spreadsheet and database software.
• Customer service principles and practices.
• Record-keeping principles and procedures.
• Modern office procedures, methods, and equipment.
• English grammar, spelling, vocabulary, and punctuation.
• Arithmetic, filing, and recordkeeping procedures.
• Basic program and services of the office or department to which assigned.

Ability to:

• Analyze situations carefully and adopt effective courses of action.
• Interpret and apply department policies and procedures.
• Perform office support, assistance, and clerical work.
• Operate a computer to input and retrieve data.
• Apply office methods, rules, and policies.
• Understand and carry out oral and written directions.
• Make basic mathematic calculations.
• Ability to type at a speed necessary for successful performance on the job.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Effectively communicate verbally and in writing.
• Operate a telephone console.

Education:
High School Diploma, G.E.D, or equivalent to the completion of the twelfth grade. 

Experience:
Some experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering phones, assisting the public or other office support duties is highly desirable.

Physical Requirements:
Work is performed in a typical office environment. (1) Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. (2) Lifting: frequently up to 10 pounds; occasionally up to 40 pounds. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/ Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/ Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental: frequent exposure to noise.

Salary : $17