What are the responsibilities and job description for the Program Manager I – Cloud Applications Support position at City of Fort Lauderdale, FL?
The Program Manager I – Cloud Applications Support position serves as a dedicated subject matter expert on business applications, including UKG-Kronos/Telestaff, under the direction of a department director or designee. This role involves designing, configuring, testing, training, and supporting end users to minimize errors and reduce discrepancies across the city. Key responsibilities include overseeing the UKG-Kronos/Telestaff timekeeping cloud solution, managing integrations and interfaces between business applications, and handling cloud patch management. This involves managing the release of patches and enabling new features and functionalities. The Program Manager I provides cross-departmental application support, manages reports, monitors daily application operations, identifies optimization opportunities, creates, and maintains training material, and serves as an application administrator. Additional responsibilities include tracking program defects and resolutions, monitoring the progress of operations, and analyzing and reporting program performance to the executive team and directors. This role is pivotal in maintaining the efficiency and effectiveness of the cloud application, contributing to identifying optimization and continuous improvements, and providing end user support.
This position shall remain open until a sufficient number of qualified applications have been received.
This job classification is in Management Category II for benefits purposes, which includes Eight (8) additional Management Vacation days per calendar year and a monthly Vehicle Allowance of $340.00.
ESSENTIAL JOB FUNCTIONS
- Assists in the development of objectives and goals; analyzes and reports on metrics
- Ensures relevant standards, process and regulations are upheld
- Develop efficient strategies and tactics to ensure that programs deliver outcome desired by the department and City
- Develops and maintains process improvement strategies, identifying, managing, and improving core processes
- Serves as the team leader in working with City staff to develop program initiatives; assesses cost effectiveness, technical feasibility, and implementation methods
- Prepares and administers budget for assigned programs or division; prioritizes and approves expenses
- Prepares productivity and informational reports, City Commission and Purchasing memorandums, and general correspondence with the public as applicable
- Develops Requests for Proposals (RFP) and Intents to Bid (ITB) for services and products
- Coordinates with Procurement Services, Risk Management and City Attorney on the drafting of contracts
- Supports strategic planning for the program and division
- Serves as the enterprise application(s) team leader working with City staff to design, develop, configure, test, and train end users
- Responsible for managing and maintaining the Kronos Workforce applications including adding patches, and resolving defects reported by City staff
- Develops the application patch strategy and deploys new application features and functionalities
- Manages user access and application security
- May manage the work of assigned personnel; develops detailed work plans, delegates and reviews work assignments; hires, trains, and evaluates employees
- May direct the recruitment and hiring of non-professional personnel
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
- Bachelor's degree in information systems, computer science, public administration, business administration or a closely related field.
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Three (3) or more years of cloud application support experience in one or more of the following:
- The development, implementation and administration of cloud application programs, methods and/or procedures
- The evaluation of cloud application programs and operation effectiveness
- The development of administrative practices to meet cloud application programs, policy, organizational or legislative change
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application
- Prior cloud application support experience with the following systems is highly preferred: UKG-Kronos or Telestaff Time-keeping Systems.
HOW TO APPLY/ VETERAN INFORMATION
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
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