What are the responsibilities and job description for the Technical Support Analyst - Audio/Video and Virtual Support position at City of Fort Lauderdale, FL?
Provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing, and communication devices, vehicle technology and phones.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Installs, configures and troubleshoots desktop hardware, user software and computer peripherals
- Responds to support requests submitted through help desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses and resolves problems for Level 1 and Level 2 technology systems, network, and voice teams before escalation
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- May serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
MINIMUM JOB REQUIREMENTS:
- Associate's Degree in Computer Science, Information Technology or a related field
- At least two (2) years of experience in administering and supporting computer workstations, peripherals and associated operating systems
- Additional qualifying work experience may be substituted on a year-for-year basis for the required college education. A Bachelor’s degree may substitute for one (1) year of the required experience
- Possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire
- This position requires Holiday, night and/or weekend work in order to perform many duties
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application
- Audio/Visual equipment and troubleshooting experience
- Live and virtual event/meeting technical support experience
- Experience in implementing standards (SOPs) and documentation
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
HOW TO APPLY/ VETERAN INFORMATION
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
