Systems Engineer

Position Summary

THIS POSITION IS A PROMOTIONAL OPPORTUNITY FOR QUALIFIED FULL-TIME CITY EMPLOYEES ONLY.

Works with and assists the Senior System Engineer with the research, planning, design, implementation, integration, monitoring, maintenance, and support of systems and cloud infrastructure, O365/Azure Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals) across multiple data centers and city locations. Provides technical leadership and guidance for the monitoring, reporting, maintenance and support of O365 and cloud infrastructure to ensure continuous performance, availability, reliability, integrity and security improvements.

This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.

This job classification is in Management Category III for benefits purposes, which includes Six (6) additional Management Vacation Days per year and a Vehicle Allowance of $250/month.

Essential Job Functions

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists the Senior System Engineer to develop, implement and maintain documentation, best practices, standards, policies and procedures to continuously improve the performance, availability, reliability, integrity and security of the City’s systems and cloud infrastructure
• Assists the Senior System Engineer to plan, design, deploy, integrate, monitor, maintain and support systems and cloud infrastructure services consisting of enterprise identity and access management (IAM), physical, virtualized and cloud computing, storage area networks (SAN), Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals
• Maintains extensive knowledge in IT systems and cloud infrastructure technology areas, such as enterprise identity and access management (IAM), physical, virtualized and cloud computing, storage area networks (SAN), Cloud Infrastructure as a Service (IaaS), enterprise email, related applications, systems and peripherals
• Maintains a working knowledge in other IT infrastructure technology areas, such as enterprise networks, firewalls, Internet, remote access and Wi-Fi communications, VoIP telephone, call center, video conferencing, collaborations, audio visual and digital signage systems, related applications, systems and peripherals
• Troubleshoots and resolves level 3 systems and cloud infrastructure problems and provide guidance to junior staff members during the troubleshooting of non-level 3 problems
• Performs root cause analysis of major systems and cloud infrastructure issues and develops strategies for preventative and permanent solutions
• Works with the data, voice, operations and security teams to create effective monitoring, alerting, reporting, automation and capacity planning for systems and cloud infrastructure equipment, systems and applications to ensure systems and cloud performance, availability, reliability, integrity and security
• Assists the Senior Systems Engineer to develop technical specifications of purchasing documents (for example; Request for Proposals (RFP), BIDs, scopes of work (SOW), etc.) for the acquisition of systems and cloud infrastructure equipment and services
• Performs systems and cloud infrastructure operations, maintenance, monitoring, reporting, support and project duties as required, including during non-business hours
• Performs related work as required
  
  

Job Requirements & Work Environment

Minimum Job Requirements:

• Bachelor's Degree in Information Technology or related field
• Three (3) or more years of experience assisting with the planning, designing, implementation, integration, maintenance, and support of large systems and cloud infrastructure (preferably including Office 365 Applications/Email experience)
• Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education
  
  

Preferred Qualifications:

• Working Knowledge of networking concepts, including TCP/IP, DNS, and DHCP
• Microsoft O365, Exchange, and Linux experience
• Working experience with Windows Server, including installation, configuration, and troubleshooting
• CJIS certification
  
  

Special Requirements

• This position requires Holiday, night and/or weekend work to perform many duties
• Employees in this class are required to provide 24-hour support on a rotational basis and may be called in to work before, immediately prior to, during and after the emergency
• An in-depth pre-employment background check will be conducted as part of the onboarding process as this position is deemed security sensitive
  
  

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Physical Standards Required To Perform Essential Job Functions

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How To Apply/ Veteran Information

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.