Utility Service Representative

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. 
 
Performs an initial investigation of complaints received through various sources and dispatched by the City’s Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. Locates and marks water mains, service lines, sewer lines, force mains, and gravity mains for various work crews.  




Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
 

• Responds to and investigates customer complaints and utility emergencies 
• Locates and operates valves as required to conduct repairs 
• Locates all utilities assets in City right-of-way as requested through Sunshine 811 and City work order request system
• Determines the nature of the complaint, if it is the City’s or citizen’s responsibility, if immediate minor repairs can be performed or if a City crew needs to be dispatched 
• Investigates and clears sewer stoppages
• Inspects roadways prior to and after construction for covered valves and damage
• Investigates and makes corrections to utilities maps for water and sewer
• Serves as first line of communication and interaction with construction team and the general public
• Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents
• Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts
• Maintains tools and equipment in a safe and proper working condition
• Reads and interprets city maps and atlases
• Operates City isolation valves in the event of water or force main breaks
• Ensures compliance with safety regulations and standard operating procedures
• Uses iPad, locating equipment, hand-held tools and asset management systems
• Performs onsite public outreach for when neighbors are impacted
• Interfacing with work order system, GIS and asset management system
• Will be required to perform “stand-by duty”, being available and responding to off-duty emergency call-ins to effect repairs 
• Performs related work as required

1. High School Diploma or G.E.D. equivalency.
2. Three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service.
3. Must possess a Class B Commercial Driver's License (may not be required depending on work location.)
4. If assigned to water distribution, a Level 3 or higher Water Distribution System Operator license from the Florida Department of Environmental Protection is required.
5. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form(J-204)to the online application.

Please Submit a Copy of Water Distribution System Operator license from the Florida Department of Environmental Protection.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads. 
 

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application. 

Salary : $49,192 - $76,247