Customer Service Representative/Building Attendant

The City of Fort Lupton is hiring a part-time Customer Service Representative/Building Attendant for it's Recreation Center. This position is for evenings and weekends.

Performs work involving a wide range of general clerical, office, and receptionist work of a routine nature. Provides general building supervision in all areas including pool environment. First line customer service contact. Under the direction of the Recreation Manager.
 ESSENTIAL DUTIES AND RESPONSIBILITIES:  The following duties and responsibilities are not all inclusive.  Other duties may be assigned.

• Serves as first point of contact for visitors.
• Manages the phone activity including answering and directing incoming calls appropriately to individuals or departments.
• Responds to telephone and in person inquires of general nature or directs individual to appropriate destination.
• Accepts payments, prepares receipts, and processes payments using cash receipting software. Balance money received and completes daily cash reports.
• Serves as liaison between the City and the general public and outside agencies.
• Provides various clerical support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings and proofreading documents as needed.
• Enters membership records into designed computer software and maintains membership records and correspondence.
• Oversee room reservations.
• Maintains equipment check out log. 
• Maintain daily usage reports.
• Uphold confidentiality.
• Implement and interpret organizational and departmental policies and procedures.
• Monitor all areas of the Recreation/Community Facility.Enforce rules and policies.Provide accesses for public contact and customer service.Help with room set ups as needed.

JOB QUALIFICATIONS REQUIREMENTS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Skill, Knowledge and Ability:

• Knowledge of customer relations techniques.
• Working knowledge of modern office practices, procedures, and equipment including a computer, various
  printers and switchboard type phone system.
• Knowledge of principles and procedures of basic record keeping.
• Knowledge and ability to apply basic mathematic principles.
• Ability to positively interact with general public, contractors, governmental entities, and other professional
  clientele.
• Ability to communicate both verbally and written.
• Ability to enforce policies and rules to all age of participants.
• Skills in handling conflicts in sports environment.
• Ability to recognize potential problem areas.
• Ability to self-motivate.
• Ability to access emergency situations and react promptly.

REQUIRED QUALIFICATIONS: 
 
EXPERIENCE:

• Experience involving public contact and previous customer service preferred. 

Preferred QUALIFICATIONS: 

• Bilingual preferred. 
• High school diploma or GED equivalent preferred.   

 
LICENSES AND CERTIFICATIONS

• First Aid, CPR, AED certifications within 6 months of hire.  

Working Environment/Physical Activities:While performing the duties of this job, the employee is regularly required to sit, stand, walk, squat, talk, hear and see. Light physical effort to handling objects up to 20 pounds occasionally and on rare occasions over 40 pounds. Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Part-time employee perks include:

• Holiday pay
• Sick time
• Free recreation center pass
• Voluntary contributions
• Credential and bi-lingual incentive, if deemed applicable to position
• Opportunities for growth

 
The City of Fort Lupton is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
You may learn more about the City of Fort Lupton at www.fortluptonco.gov.

Salary : $15 - $16