Guest Service - Recreation Crew Member

Salary: $15.75 - $17.75 Hourly

Location : Gahanna, OH

Job Type: Seasonal

Job Number: 20241126AQ7

Department: Parks & Rec Pools

Opening Date: 12/01/2024

Closing Date: 5/1/2025 12:45 PM Eastern

FLSA: Non-Exempt

Bargaining Unit: 80

Job Summary

Under the supervision of the Recreation Supervisor, the Guest Service position includes the following duties:

• Assists the Pool Manager in the daily operations of the aquatic facilities.
• Independently responsible for front desk, customer service, and membership processing at the aquatics site
• Ensures exceptional safety standards are maintained.
• The pools are open mid-May through Labor Day weekend. Guest Service staff are expected to be available throughout the entire season unless otherwise noted at hiring.
  
  

The City has implemented two bonus programs for seasonal staff!

• Referral Bonus
• Any applicant can refer up to 4 candidates ($50* per candidate). Rehires are not eligible to be referred but are encouraged to refer other candidates. When completing the online application, the applicant must include the first and last name of the person who referred them to apply. The person who referred the candidate does NOT need to be an active employee at the time of the application.
• Family members are NOT eligible to be referred.
  

Onboarding Bonus

• All seasonal employees who are fully onboarded and ready to work by May 1st will receive a $100* bonus
• *All applicable taxes will be deducted from the bonus payments.
  
  

Essential Job Functions

• Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals.
• Leads and maintains the promotion of excellent customer service standards at all levels of operations.
• Establishes and maintains effective working relationships with employees, supervisors, other agencies, and the public.
• Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists the Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds.
• Maintains all necessary documentation for business operations and programming.
• **Regular, predictable, and punctual attendance is required
  
  

Minimum Qualifications

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is a High School Diploma or equivalent or one (1) year of progressively responsible experience at a pool facility.

Licensure Or Certification Requirements

• Current American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required.
  
  

Other

• Minimum 17 years of age
  
  

Important Job Functions

• Maintains high standards of health and safety in all aquatics operations, always adhering to industry standards.
• Maintains the facility in a clean and orderly fashion.
• Performs other tasks and duties as assigned by Pool Manager, Aquatics Coordinator, and/or Recreation Supervisor
  
  

Knowledge, Skills, and Abilities

Knowledge Of

• Basic recreation principles
• Water safety & Emergency procedures
• Foodservice regulations
• All computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software.
  
  

Skill in:

• Cash handling and procedures.
• Working with different age populations
• Microsoft Office
• Conflict resolution
• Time management
  
  

Ability to: (Mental and Physical Abilities)

• Work independently, while being able to lead and supervise others and meet deadlines Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies.
• Experience and ability to lead and supervise others.
• Enforce safety regulations and emergency procedures.
• Understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation Supervisor
  
  

Working Conditions:

• The employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions.
• This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.
  
  

Seasonal employees are eligible to participate in the Ohio Public Employment Retirement (OPERS).

01

This position requires employees to be at least 17 years old at the start of employment. Will you meet this requirement?

• Yes
• No
  
  

02

Have you previously worked for the City of Gahanna?

• Yes
• No
  
  

03

Do you currently have the American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate?

• Yes
• No
  
  

04

If you were referred for this position by someone, enter their name in the box below. If not, enter n/a.

Required Question